Global E-Commerce's Governance and Experience (GNE) is a global team responsible for ensuring a safe and trustworthy marketplace for not only our buyers, but also our sellers and creators. The Moderation Team is part of the GNE organization. Our mission is to create the most trustworthy E-commerce platform with a delightful service experience and we are looking for a Moderation Solutions Program Manager to lead cross functional process and automation changes to improve quality and efficiency of regional Moderation teams.
Roles & Responsibilities
Support Quality Control and Moderation team in launching quality improvement and moderation efficiency solutions.
Design and implement continuous improvement initiatives to increase moderation efficiency and quality.
Gather business requirements for E-commerce moderation tools, products and workflows.
Work closely with cross-functional partners (Moderation, Quality Control, Product, Engineering, Data Science) to identify, assess and resolve E-commerce moderation issues in our products, policy and processes globally.
Manage the internal launch roadmap: effectively prioritize business requirements from internal teams and own orchestration of human and automated moderation mechanisms to ensure effective launch readiness.
Design processes to address emerging E-commerce moderation risks and cost controls.
Qualifications
Minimum Qualifications:
Bachelor's degree or above; product management background is a plus.
Excellent coordination skills, communication skills and experience working across multiple cross-function teams to build plans or projects.
Highly data-sensitive, capable of in-depth interpretation through data analysis.
Proficiency in English and Portuguese is required for this role.
Minimum 3 years' working experience in project/program management or online moderation/customer service.
Preferred Qualifications
Experience with project management and complex coordination, preferably from e-commerce governance and social media background.
Able to effectively engage with leadership, facilitate discussions about complex topics, influence, and reach agreements.
Self-motivated with a track record in stakeholder management, problem-solving skills and able to thrive in an ambiguous working environment.
Familiar with e-commerce compliance requirements and internet governance management, with a certain level of business sensitivity and risk awareness.
Job Information
About ByteDance Brazil
ByteDance is a global incubator of platforms at the cutting edge of commerce, content, entertainment, and enterprise services - over 2.5 billion people interact with ByteDance products, including TikTok.
Why Join Us
Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day.
We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us.
Diversity & Inclusion
TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.
TikTok Accommodation
TikTok is committed to providing reasonable accommodations in our recruitment processes for candidates with disabilities, pregnancy, sincerely held religious beliefs or other reasons protected by applicable laws. If you need assistance or a reasonable accommodation, please reach out to us at https://tinyurl.com/RA-request