Excellent written and spoken English communication skills
A background providing support in either insurance or finance industries a plus, but not necessary
Basic technical skills—proficient on the Internet, email, CRM, and Windows applications
A critical thinker with good analytical skills and attention to detail
Flexible and able to work in a fast-paced, team-oriented environment
Effective organization and time management skills
Upbeat, positive, kind, and empathetic personality
Responsibilities
As an Email Support Agent, you’ll be the first point of contact for answering customer’s questions and helping them to quickly resolve issues.
Assist customers via email, answering their questions and helping them to quickly resolve issues
Regularly aim to improve the quality of customer interactions
Be a team player; have fun and work with a team to hit client targets
Perform other tasks as required by the client