Enforcement Operations Lead

About the Role

Anthropic's Safeguards team is responsible for enforcing our policies, protecting users, and ensuring our platform is not misused. As a Safeguards Enforcement Analyst focused on Safety Evaluations, you'll play a central role in ensuring our models meet safety and policy standards before and after launch. You'll run and monitor evaluations, drive mitigations when issues surface, coordinate the creation of new evals, and help build the processes and documentation that allow the team to scale this work over time.

This role requires someone who is detail-oriented, comfortable navigating ambiguity, and capable of coordinating across teams to break new ground and drive work to completion. This work is deeply cross-functional — you'll partner closely with policy experts, Safeguards engineering teams, and many other stakeholders throughout the organization to ensure our evaluations are comprehensive and current, and that findings translate into meaningful improvements to model behavior.

Responsibilities

*Important context for this role: In this position you may be exposed to and engage with explicit content spanning a range of topics, including those of a sexual, violent, or psychologically disturbing nature.

Vendor Operations

• Own end-to-end management of content moderation vendor relationships, including onboarding, performance management, quality assurance, and capacity planning
• Partner with internal stakeholders to define vendor scope, set SLAs, and evaluate vendor output quality on an ongoing basis
• Identify opportunities to scale content review operations efficiently as Anthropic's product surface area grows
• Develop and maintain standard operating procedures (SOPs) for all vendor-executed review workflows, ensuring consistency and accuracy across content 

Regulatory Reporting and Enforcement

• Partner with Regulatory Operations to ensure that new product features and content surfaces are incorporated into Safeguards reporting workflows as they launch
• Own enforcement reporting for Regulatory Operations requirements, including maintaining and updating dashboards and tracking mechanisms that provide accurate, timely data to regulatory bodies
• Produce on-request read-outs of enforcement metrics over specified time ranges to support regulatory reporting obligations
• Identify and drive improvements to existing reporting infrastructure — including transitioning manual, spreadsheet-based workflows to more robust and scalable solutions
• Oversee the user-reported content review pipeline, including reviews submitted via the Content Reporting Form across all supported content surfaces
• Ensure SOPs for content review workflows are kept current as new features and surfaces are added
• Work collaboratively with the RegOps team to ensure intake processes are prepared to handle emerging report types (e.g., third-party MCP server reports)
• Maintain a strong understanding of Anthropic's policy framework to provide informed operational guidance and escalation support

Copyright Operations

• Oversee Safeguards copyright systems, ensuring the right operational processes are in place to handle copyright-related enforcement at scale
• Partner closely with the Regulatory Operations team to scale copyright operations as Anthropic's products grow, with a particular focus on reducing false positives and improving the accuracy of copyright enforcement workflows
• Identify gaps in current copyright operational processes and drive cross-functional solutions in collaboration with policy, legal, and engineering stakeholders

You may be a good fit if you:

• Have 5+ years of experience in trust and safety operations, content moderation program management, or a related field
• Have managed external vendor or contractor relationships, including performance management and quality assurance
• Are comfortable working across policy, legal, and operations teams to translate compliance requirements into practical workflows
• Have experience building or improving operational reporting, dashboards, or enforcement tracking systems
• Are highly organized, with a track record of maintaining rigorous documentation and SOPs in fast-moving environments
• Communicate clearly and precisely — both in writing and verbally — across technical and non-technical audiences
• Are energized by the challenge of building scalable systems in an environment where not everything is already figured out
• Care deeply about the responsible deployment of AI and the role enforcement operations plays in that mission

Strong candidates may also have:

• Experience working with regulatory reporting requirements, particularly in the context of online platforms or AI systems
• Familiarity with content moderation tooling and review workflows at scale
• Experience with copyright enforcement operations, including false positive mitigation strategies
• Background in policy enforcement, legal operations, or compliance program management
• Experience supporting or standing up a new operational function, including writing foundational SOPs and building institutional knowledge from scratch
• Comfort working with data and metrics to inform operational decisions and surface trends to leadership