Engagement Manager

Alice is a trust, safety, and security company built for the AI era. We safeguard the communicative technologies people use to create, collaborate, and interact—whether with each other or with machines.
In a world where AI has fundamentally changed the nature of risk, Alice provides end-to-end coverage across the entire AI lifecycle. We support frontier model labs, enterprises, and UGC platforms with a comprehensive suite of solutions: from model hardening evaluations and pre-deployment red-teaming to runtime guardrails and ongoing drift detection.

What You’ll Do
Reporting to the Director of Strategic Accounts, you will act as the primary point of contact for day-to-day client needs, ensuring timely responses and solutions.
Build and nurture strong, trust-based relationships with enterprise customers.
Monitor customer health and satisfaction, identifying risks and opportunities for expansion.
Track customer feedback, goals, and milestones, providing regular updates to internal stakeholders.
Collaborate across departments to deliver exceptional customer outcomes.
Raise and escalate potential risks, ensuring swift resolution and customer retention.
Continuously identify ways to add value and improve the customer experience.
Translate technical information into clear, engaging stories for technical and non-technical stakeholders

Why Join Us?
Work with some of the biggest names in tech to address critical Trust & Safety challenges.
Be part of a supportive, mission-driven team that values integrity and innovation.
Enjoy opportunities for growth and professional development in a cutting-edge field.

Requirements
What We’re Looking For
Experience: 3+ years in Project Management in the Security, Malware, Trust & Safety, or related industries, ideally with some experience in a customer-facing role.
People Skills: Exceptional interpersonal and communication skills with a no-ego, collaborative approach.
Problem-Solving: Sharp, detail-oriented, and capable of navigating complex challenges.
Adaptability: Eager to learn, grow, and thrive in a dynamic environment.
Team Player: Proven ability to work cross-functionally and across multiple stakeholders.