Engagement Manager (NY)

What You’ll Do

• Reporting to the Director of Strategic Accounts, you will act as the primary point of contact for day-to-day client needs, ensuring timely responses and solutions.
• Build and nurture strong, trust-based relationships with enterprise customers.
• Monitor customer health and satisfaction, identifying risks and opportunities for expansion.
• Track customer feedback, goals, and milestones, providing regular updates to internal stakeholders.
• Collaborate across departments to deliver exceptional customer outcomes.
• Raise and escalate potential risks, ensuring swift resolution and customer retention.
• Continuously identify ways to add value and improve the customer experience.

Why Join Us?

• Work with some of the biggest names in tech to address critical Trust & Safety challenges.
• Be part of a supportive, mission-driven team that values integrity and innovation.
• Enjoy opportunities for growth and professional development in a cutting-edge field.

The salary range for this role is $100-180K OTE - Range may vary based on experience

Requirements

What We’re Looking For

• Experience: 3+ years in a customer-facing role, ideally in Trust & Safety or a related industry. Intelligence/investigations experience is a plus. 
• People Skills: Exceptional interpersonal and communication skills with a no-ego, collaborative approach.
• Problem-Solving: Sharp, detail-oriented, and capable of navigating complex challenges.
• Adaptability: Eager to learn, grow, and thrive in a dynamic environment.
• Team Player: Proven ability to work cross-functionally and across multiple stakeholders.

About ActiveFence

ActiveFence is the leading provider of security and safety solutions for online experiences, safeguarding more than 3 billion users, top foundation models, and the world’s largest enterprises and tech platforms every day. 

As a trusted ally to major technology firms and Fortune 500 brands that build user-generated and GenAI products, ActiveFence empowers security, AI, and policy teams with low-latency Real-Time Guardrails and a continuous Red Teaming program that pressure-tests systems with adversarial prompts and emerging threat techniques. Powered by deep threat intelligence, unmatched harmful-content detection, and coverage of 117+ languages, ActiveFence enables organizations to deliver engaging and trustworthy experiences at global scale while operating safely and responsibly across all threat landscapes.