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Escalation manager

Nokia
Full-time
On-site
India
Manager

As an Escalation Manager, you will manage and drive customer support and services engineering teams delivering Care Software Services. You will be responsible for team capability, resource planning, and people development, while ensuring effective delivery of services such as case handling, emergency support, and software upgrades. You will drive service performance at the customer and market levels, focusing on high quality, speed, and efficiency. In this role, you will provide escalation support when needed, enable continuous professional growth across the team, and contribute to organizational strategy through strong quality, cost, and delivery management.”


Advancing connectivity to secure a brighter world.

Nokia is a global leader in connectivity for the AI era. With expertise across fixed, mobile and transport networks, powered by the innovation of Nokia Bell Labs, we’re advancing connectivity to secure a brighter world. 



Our recruitment process

We act inclusively and respect the uniqueness of people. Our employment decisions are made regardless of race, color, national or ethnic origin, religion, gender, sexual orientation, gender identity or expression, age, marital status, disability, protected veteran status or other characteristics protected by law. We are committed to a culture of inclusion built upon our core value of respect.

If you’re interested in this role but don’t meet every listed requirement, we still encourage you to apply. Unique backgrounds, perspectives, and experiences enrich our teams, and you may be just the right candidate for this or another opportunity.

The length of the recruitment process may vary depending on the specific role's requirements. We strive to ensure a smooth and inclusive experience for all candidates. Discover more about the recruitment process at Nokia.