Extreme Risk Operations Specialist - Trust and Safety

Responsibilities
The Law Enforcement Operations (LEO) Team is responsible for reviewing Emergency Response (ER) & Child Safety (CS) livestream content and escalating that which poses a risk to the user and/or abuse or exploitation. The team's assessment procedures involve reviewing and analyzing reported or flagged livestream content to determine if it warrants any risk to the users ' lives and then taking appropriate action, such as escalating the content to the appropriate department. We strive to minimize the impact on our users and the company by quickly and efficiently reviewing livestream content, posts, comments, and user profiles, and escalating any concerning incidents to ER Team or CS Team for further investigation.

Responsibilities:
- Immediate assessment and review of Emergency & Child Safety Livestream content that poses an extreme risk to a user and /or child abuse or exploitation.
- Conduct livestream proactive reporting, processing, and profile content sweeps for escalations to law enforcement.
- Extensive knowledge across relevant policies to enable swift decision making adhering to robust SLA's.
- Reviewing content, posts, comments, users profiles while assessing the escalation in line with a risk assessment matrix.
- Record relevant notes and decisions in line with policies and SOP's.
- Collaborate closely with cross-functional teams to drive improvements to policies and processes.
- Investigate and resolve urgent, imminent reports of threats, including verifying the threat's existence and conducting deep-dive investigations into platform and user data.
- Drive and participate in key projects across Trust and Safety.

This role requires you to work full weekend coverage and public holidays due to the necessity of 24/7 coverage during normal office hours. The expected work shift would be one of these full weekend coverage:

- Wed-Sun 10:30am-6:30pm
- Thur-Mon 10:30am-6:30pm
- Fri-Tue 10:30am-6:30pm
- Sat-Wed 10:30am-6:30pm

The working hours will change during daylight savings: 11am-7pm and 10am-6pm.

Qualifications
Minimum Qualifications:
- Experience in Trust Safety, Law Enforcement/Government agencies, or related fields.
- Experience with handling and viewing distressing content.
- Ability to perform duties objectively, devoid of inherent biases or personal beliefs.
- Experience of assessing risk and the ability to think critically and make quick decisions.
- Proven experience managing and navigating data while maintaining the highest standards of privacy and data law compliance.
- Experience working independently with sound judgement.

Trust & Safety
Content that this role interacts with includes images, video, and text related to every-day life, but it can also include (but is not limited to) bullying; hate speech; child safety; depictions of harm to self and others, and harm to animals. Hence, it is possible that this role will be exposed to harmful content on a daily basis. ​
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TikTok recognises that keeping our platform safe for the TikTok communities is no ordinary job which can be both rewarding and psychologically demanding and emotionally taxing for some. This is why we are sharing the potential hazards, risks and implications in this unique line of work from the start, so our candidates are well informed before joining. ​
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We are committed to the wellbeing of all our employees and promise to provide comprehensive and evidence-based programs, to promote and support physical and mental wellbeing throughout each employee's journey with us. We believe that wellbeing is a relationship and that everyone has a part to play, so we work in collaboration and consultation with our employees and across our functions in order to ensure a truly person-centred, innovative and integrated approach.​


About TikTok
TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.​


Why Join Us
Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day.​
We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us.​
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Diversity & Inclusion​
TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.​


TikTok Accommodation
TikTok is committed to providing reasonable accommodations in our recruitment processes for candidates with disabilities, pregnancy, sincerely held religious beliefs or other reasons protected by applicable laws. If you need assistance or a reasonable accommodation, please reach out to us at https://tinyurl.com/RA-request​