About the team

Turo is redefining car rental, and we’re looking for an experienced Fraud Prevention Specialist to join our European Trust and Safety team and lead Fraud Prevention across UK & France.

Responsible for the end-to-end management of Trust & Safety verifications, fraud prevention, and chargeback management, you will conduct sophisticated investigations, manage regional vendors, and collaborate with global teams to tailor fraud detection rules and workflows. 

This is a hands-on, high-impact role at the heart of Turo’s European team. You will manage fraud and risk prevention for the UK and France delivering robust protections against financial and physical risk. You will ensure that every guest is verified, every payment is secure, and every incident is investigated to prevent future loss. 

If you thrive in a fast-paced environment, Turo's operationally complex model offers an exciting challenge for your next role. 

What you'll do

• Identify emerging fraud and theft patterns in the UK and French markets, and configure our machine learning tools to proactively block these threats.

• Review transactions and accounts in real time to detect and resolve fraudulent activity, including identity theft, payment fraud, and account takeovers.

• Lead high-value or complex fraud investigations using SQL and advanced data methodologies.

• Partner with Global Fraud Teams, Engineering, and Data Science to align regional needs with global roadmaps and risk controls.

• Onboard regional vendors and conduct Quality Assessments on BPO (Business Process Outsourcing) fraud reviews.

• Oversee chargeback reviews and proactively identify gaps in operational controls to reduce financial losses.

• Prepare and present insights on emerging risks and program performance to senior leadership.

Your profile

• Minimum of 5 years in fraud prevention, risk management, or chargeback management, ideally within e-commerce or banking.

• Proficient in SQL for data analysis and identifying fraud patterns.

• Exceptional verbal and written skills, with the ability to act as a subject matter expert for Legal, Claims, and Operations teams.

• Bachelor’s degree or equivalent professional experience.

• Proficient with G-Suite, Microsoft Office, or related software.

• Comfortable in a fast-paced environment with the flexibility to work bank holidays or outside standard hours when necessary to protect the platform

Bonus if you have

• Experience in a two-sided marketplace or a related e-commerce platform with a focus on peer-to-peer interactions.

• Certified Payments and Fraud Prevention Professional (CPFPP) or Certified Fraud Examiner (CFE) Credential or other advanced fraud training.

• Familiarity with tools such as Sift, Stripe, Ekata, TraceIQ and Domo
   

For this role, the target base salary range in London is £52,000 - £65,000 annually. This role is also eligible for equity and benefits. In general, our ranges reflect the market-based target for new hire salaries based on the level and location of the role. Within the range, individual pay is determined by objective factors assessed during the application and interview process, such as job-related skills, experience, and relevant education or training. We encourage you to talk with your recruiter to learn more about the total compensation and benefits available for this role.

Turo highly values having employees working in-office to foster a collaborative work environment and company culture. This role will be in-office on a hybrid schedule — Turists will be expected to work in the office 3 days per week on Mondays, Wednesdays, and Thursdays. Your recruiter can share more information about the various in-office perks Turo offers. 

Benefits

• Competitive salary, equity, benefits, and perks for all full-time employees

• Employer-paid medical, dental, and vision insurance (Country specific)

• Retirement employer match

• Learning & Development stipend to invest in your professional development

• Turo host matching program

• Turo travel credit

• Cell phone and internet stipend

• Paid time off to relax and recharge

• Paid holidays, volunteer time off, and parental leave

• For those who are in the office full-time or hybrid we have in-office lunch, office snacks, and fun activities

We are committed to building a diverse team. If you are from a background that's underrepresented in tech, we'd love to meet you.

Aside from an award winning work environment and the opportunity to be part of the world’s largest car sharing marketplace, we are also growing the team quickly - join us!  Even if you don't meet every qualification, we are looking for people with enthusiasm for what we do and we will consider you for this and other possibilities.

About Turo

Turo is the world’s largest car sharing marketplace where you can book the perfect car for wherever you’re going from a vibrant community of trusted hosts across the US, UK, Canada, Australia, and France. Whether you're flying in from afar or looking for a car down the street, searching for a rugged truck or something smooth and swanky, Turo puts you in the driver's seat of an extraordinary selection of cars shared by local hosts.

Discover Turo at https://turo.com, the App Store, and Google Play, and check out our blog, Field Notes.  

Read more about the Turo culture according to Turo CEO, Andre Haddad.

Turo is an Equal Opportunity Employer and a participant in the U.S. Federal E-Verify program.  Women, minorities, individuals with disabilities and protected veterans are encouraged to apply.  We welcome people of different backgrounds, experiences, abilities and perspectives.  

Turo will consider qualified applicants with criminal histories in a manner consistent with the San Francisco Fair Chance Ordinance, as applicable.  

We welcome candidates with physical, mental, and/or neurological disabilities. If you require assistance applying for an open position, or need accommodation during the recruiting process due to a disability, please submit a request to People Operations by emailing PeopleOps@turo.com.