Trust, Risk & Fraud Agent

Onboarding Class: April 27th

Location: Hybrid (must live within 50 miles of Phoenix, AZ – Tempe office meetings required)

Required Schedule: Thursday–Sunday | 1:00 PM–10:00 PM PST

We are supporting a high-growth online e-commerce livestream shopping platform-- A company that blends real‑time video auctions, community engagement, and dynamic marketplace buying and selling. Sellers host interactive live shows where they auction items, answer questions, and build passionate communities. This entertainment-driven model has made this one of the most engaging commerce platforms in the U.S. As the platform continues rapid expansion into categories like collectibles, sneakers, fashion, electronics, and niche hobbies, Trust & Safety remains a critical part of maintaining marketplace integrity.

Role Overview

As a Trust, Risk & Fraud Agent, you will help maintain the safety, integrity, and fairness of the marketplace. Your work will involve reviewing user‑reported content, moderating sensitive materials, investigating suspicious buyer/seller behavior, and enforcing community standards.

This team monitors a variety of violations including:

• Harassment, hate speech, or violent language
• Nudity or sexually explicit content
• Fraud, chargebacks, disputes, and account takeovers
• Marketplace abuse and policy violations

This role includes content moderation similar to other online platforms that monitor for nudity, profanity, violent content, or safety risks. Note: Whatnot has a separate, dedicated fraud team—this role works closely but focuses on combined Trust & Safety and Risk Operations.

Key Responsibilities

Content & User Safety

• Review incoming reports from buyers/sellers regarding policy violations
• Monitor content for nudity, hate speech, violence, harassment, or prohibited behavior
• Take appropriate enforcement actions (warnings, suspensions, removals)

Fraud & Risk Investigation

• Investigate suspicious transactions, account activity, and payment-related flags
• Identify patterns in fraud and marketplace abuse
• Respond to fraud- or safety-related inquiries with empathy and professionalism

Platform Integrity & Support

• Communicate case outcomes clearly and respectfully
• Collaborate with cross-functional teams: Fraud, CX, Legal, Policy
• Manage case backlog while maintaining accuracy and meeting SLAs
• Uphold Whatnot’s safety standards and represent the brand professionally

Qualifications

Required Skills/Experience/Qualities:

We are looking for new graduates who possess the following qualities:

• Recent grads, within the last 9 months
• Excited about the Whatnot app and livestream shopping
• Eager to start a career in Trust & Safety, Fraud, or investigations
• Passionate about protecting communities and enforcing platform integrity
• Curious, proactive, coachable, and ready to grow with a rapidly scaling tech company
• Have majored in C. Justice, Cybersecurity, Business, Communications, or anyone enthusiastic about entering the fraud, risk, or content moderation space.
• Strong written & verbal communication
• Excellent attention to detail
• Ability to review sensitive content
• Problem-solving mindset; proactive and collaborative
• Passion for the Whatnot platform, users, and community

Remote Working Requirements:

• Quiet, distraction‑free home environment
• Internet: 50 Mbps download / 10 Mbps upload minimum
• Company provided laptop (Mac or Windows)
• Smart‑casual dress code

Passing Assessment Score:

This role also requires passing their App-Integrated Assessment with 80% Score, inclusive of the following

1. Automated Video Assessment
2. Questions regarding knowledge of the App (example: “What can I buy with $100 on the app?”)
3. Typing Speed & Accuracy Test
4. Mock Customer Responses

Nice-to-Haves

• Experience with Zendesk, Kustomer, or Intercom
• Experience in content moderation, fraud, CX, retail leadership, or call centers
• Experience with marketplace platforms or social media
• Interest in collectibles, live shopping, or ecommerce startups

Schedule & Training

Thursday – Sunday | 1:00 PM – 10:00 PM PST

(40 hours/week, holidays may be required)

Training Requirements

• Mandatory 30‑day program (absence may result in removal)
• Day 1: In‑person orientation in Tempe
• Weeks 2–4: Remote training, 8:00 AM – 5:00 PM PST

Benefits (Day 1 Eligibility)

• Medical, Dental, Vision (base plans $0 premium for employee + family)
• HSA contributions: $100/month individual, $200/month family
• Traditional & Roth 401(k) with 4% match
• $1,000 home office setup stipend
• Monthly allowances:
  • $500 wellness
  • $150 internet/phone
  • $150 Whatnot “dogfooding” credit
• Family planning benefit: $20,000 lifetime
• Dependent care: up to $5,000 annually

Why Work Here

Our client is a hyper-growth company redefining how people shop online. You’ll join a community that values:

• Purpose & Impact – Supporting creators, collectors, and small businesses
• Speed & Innovation – Move fast and build new solutions
• Transparency & Trust – Open, collaborative culture
• Growth – Opportunities to advance quickly
• Inclusion – Diverse, global workforce

Upon application, eligible candidates will be provided with the company name as well as answers to any questions they may have!

This is a Permanent position based out of Phoenix, AZ.

The pay range for this position is $49920.00 - $60008.00/yr.

- Generous Holiday and Time off Policy - Health Insurance options including Medical, Dental, Vision - Work From Home Support - Home office setup allowance - Monthly allowance for cell phone and internet - Care benefits - Monthly allowance for wellness - Annual allowance towards Childcare - Lifetime benefit for family planning, such as adoption or fertility expenses - Retirement; 401k offering for Traditional and Roth accounts in the US (employer match up to 4% of base salary) and Pension plans internationally - Monthly allowance to dogfood the app - Parental Leave (16 weeks of paid parental leave + one month gradual return to work *company leave allowances run concurrently with country leave requirements which take precedence.)

This is a hybrid position in Phoenix,AZ.

This position is anticipated to close on Apr 13, 2026.

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.