French Speaking Customer Support Specialist - Digital Advertising

Ready to elevate your career and join a fast-growing team in the digital world?
Join our dynamic team at TP in vibrant Barcelona and work on an exciting project with Digital Marketing Ads — a game-changing tool for businesses everywhere!
Responsibilities:
Verification Operations: Process and validate license, insurance, and business registration submissions for new reviews and recertifications
Support & Escalations: Provide phone/email support for live advertisers and review escalated photo submissions requiring language expertise
Content Compliance: Assess reviews based on guidelines; process Guarantee claims
Performance Monitoring: Evaluate provider quality, collaborate on improvement initiatives, and support retention through churn analysis and reporting
Onboarding Assistance: Guide businesses through onboarding, ensuring all requirements are met for a smooth go-live process
Expert Guidance: Develop expertise in regional onboarding processes, advising businesses on verification requirements
Ad-Hoc Operations: Tackle additional tasks as needed in a dynamic, fast-paced environment


Requirements

C2-level French and fluent English
Experience in customer service
Strong communication, organizational, and customer-facing skills with a keen eye for detail
Self-driven and able to manage tasks independently while meeting deadlines

Preferred Qualifications:
Bachelor's degree in Business or related fields
2+ years of experience in legal compliance, trust & safety, or verification, with familiarity in local legislation or government processes
Knowledge of home services industries (e.g., plumbing, electrical)

Desirable Skills
Process Excellence: Systematically improving organizational processes to enhance efficiency, effectiveness, and quality
Collaboration: Working effectively with others, sharing ideas and resources to achieve common goals
Communication: Exchanging information, ideas, and messages between individuals or groups through various channels and mediums
Emotional Intelligence: Understanding and managing one's own emotions and the emotions of others to foster positive relationships and enhance the impact of actions
Open Mindedness: Considering and appreciating diverse perspectives and ideas, fostering collaboration
Critical Thinking: Evaluating information and arguments, leading to informed and effective decisions based on data insights
Solution Orientation: Approaching problems and challenges with a focus on finding practical and effective solutions
Entrepreneurship: Having a mindset characterized by innovation, creativity, risk-taking, and a proactive approach to problem-solving and opportunity identification


Benefits

Full-time (39 hours/week) hybrid position in Barcelona with a salary of €19,200 gross/year plus up to €1,000 gross/year in bonuses
Referral Program: Earn up to €2,000 for bringing friends, depending on the language/project
Private Health Insurance
Continuous skill development and certifications
Clear career growth opportunities supported by coaches and a motivating team environment
Engaging workplace with bi-weekly, monthly, or quarterly contests and dynamic business casual culture
Prime office location at the World Trade Center, Barcelona, surrounded by the sea

Diversity, Equity & Inclusion
TP is home to a global family with various backgrounds and lifestyles. We will always embrace diversity and never discriminate against employees or applicants based on gender identity or expression, sexual orientation, race, religion, age, national origin, citizenship, disability, pregnancy status, veteran status, or other differences.
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