Familiarity with content management systems and moderation tools
Strong time management and ability to meet productivity targets
Reliable and consistent work ethic, especially in remote or shift-based setups
Excellent written communication, especially for responding to user emails or reports
Responsibilities
Review and evaluate user-generated content for appropriateness, accuracy, and adherence to platform guidelines.
Remove or flag content that violates community standards or poses safety or legal risks.
Respond to emails and support inquiries.
Escalate complex or sensitive issues to appropriate internal teams when needed.
If this sounds like you, then you’re just who we’re looking for to join our remote LTVplus team!
🌟 Who We Are: LTVplus – Your Global Remote Team
At LTVplus, we’re all about delivering WOW-worthy customer experiences for brands worldwide. We’re a remote-first company with a team spread across the globe, embracing flexibility and diversity in everything we do. We work with various clients, bringing personalized support to enhance their customer experiences.
📋 When you join LTVplus Your Mission will be to:
Handle customer inquiries across email, chat, and social media like a pro.
Be the voice of the brand, providing personalized and top-notch support.
Collaborate with our awesome team to boost customer satisfaction and share insights.
Use various tools and platforms to troubleshoot and resolve customer issues efficiently.
Adapt to different client needs – because every day is a new adventure!
🖥️ Tech Checklist – Gotta Have It!
A reliable computer (preferably younger than 3 years) and a stable high-speed internet connection.
Some experience with customer support software (e.g., Gorgias, Zendesk, Intercom) would be awesome!
A quiet, cozy workspace to handle calls and chats like a pro.
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🚀 Your First 30-60-90 Days at LTVplus: What to Expect