Responsibilities
Team Introduction
Our Search Operations team performs a critical function that supports our efforts to address objectionable or disturbing content. Content that the Product Policy Specialist interacts with includes images, video, and text related to everyday life, but it can also include (but is not limited to) bullying; hate speech; child safety; depictions of harm to self and others, and harm to animals.
The Global E-Commerce team works to ensure that TikTok users find high-quality, appropriate content and merchandise while searching through the TikTok Shop and watching videos on their For You pages. We aim to optimize user experience and drive monetization while providing users with a safe viewing and shopping experience.
What will I be doing?
- Quality inspection of evaluated data and daily tasks of specialists.
- Monitoring specialists' progress
- Localize the policies, be responsible for policy training, and align the policy updates
- Conduct calibration meetings with the team in the appeal process: analyze different cases, record and evaluate their performance, offer solutions and suggestions for the current problem to help the team improve the accuracy rate and alignment
- Work closely with POCs in order to provide feedback on data quality in order to provide feedback on data quality
- Willing to work with sensitive issues that include child exploitation, a variety of religious and political views, violence, adult & sexual content
- Other Ad-hoc and relevant projects as assigned.
Qualifications
Qualifications
Minimum Qualifications
- Bachelor’s degree or above
- Excellent English proficiency (Native-level fluency or professional proficiency). The English skill set will help you to evaluate quality cases from the US Market bringing local culture through case analysis and investigations. With that, we also are going to handle market specialties based on language and cultural colocations.
- Experience in quality assessment or related areas, with the ability to evaluate metrics and identify trends in data;
- Strong adaptability to learn and understand new ad-hoc projects, with the ability to quickly grasp new guidelines and procedures.
- Experience in coaching, training, and conducting calibration sessions to align quality standards.
Preferred Qualifications
- Knowledge about AI or related models, familiar with social media platforms.
- Proficiency with data analysis tools;
- Familiar with common office software, search evaluation experience is preferred
About TikTok
TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.
Why Join Us
Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day.
We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us.
Diversity & Inclusion
TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.
Trust & Safety
TikTok recognises that keeping our platform safe for the TikTok communities is no ordinary job which can be both rewarding and psychologically demanding and emotionally taxing for some. This is why we are sharing the potential hazards, risks and implications in this unique line of work from the start, so our candidates are well informed before joining.
We are committed to the wellbeing of all our employees and promise to provide comprehensive and evidence-based programs, to promote and support physical and mental wellbeing throughout each employee's journey with us. We believe that wellbeing is a relationship and that everyone has a part to play, so we work in collaboration and consultation with our employees and across our functions in order to ensure a truly person-centred, innovative and integrated approach.
TikTok Accommodation
TikTok is committed to providing reasonable accommodations in our recruitment processes for candidates with disabilities, pregnancy, sincerely held religious beliefs or other reasons protected by applicable laws. If you need assistance or a reasonable accommodation, please reach out to us at https://tinyurl.com/RA-request