GenAI Vendor Operations Manager

Minimum qualifications:

• Bachelor's degree or equivalent practical experience.
• 8 years of experience in vendor and operations management.

Preferred qualifications:

• Ability to prioritize effectively, manage multiple tasks in a fast-paced environment, and adapt to changing priorities.
• Excellent stakeholder management and exceptional execution.
• Excellent program management, organizational and execution skills with the ability to work collaboratively within teams.
• Excellent problem-solving and critical thinking skills with attention to detail in a fluid environment.

About the job:

Trust & Safety team members are tasked with identifying and taking on the biggest problems that challenge the safety and integrity of our products. They use technical know-how, excellent problem-solving skills, user insights, and proactive communication to protect users and our partners from abuse across Google products like Search, Maps, Gmail, and Google Ads. On this team, you're a big-picture thinker and strategic team-player with a passion for doing what’s right. You work globally and cross-functionally with Google engineers and product managers to identify and fight abuse and fraud cases at Google speed - with urgency. And you take pride in knowing that every day you are working hard to promote trust in Google and ensuring the highest levels of user safety.

As a GenAI Vendor Operations Manager, you will drive operational excellence to support human review reviews for GenAI, adversarial red teaming, and other emerging products. You will support the day-to-day vendor operations and effectively manage vendor performance with transparent metrics, data-driven decisions and industry leading vendor management techniques. You are an expert in operational excellence with the ability to work globally and cross-functionally with internal and external stakeholders. You are also capable of identifying, prioritizing and implementing process and automation opportunities to continuously improve and scale operations.

At Google we work hard to earn our users’ trust every day. Trust & Safety is Google’s team of abuse fighting and user trust experts working daily to make the internet a safer place. We partner with teams across Google to deliver bold solutions in abuse areas such as malware, spam and account hijacking. A team of Analysts, Policy Specialists, Engineers, and Program Managers, we work to reduce risk and fight abuse across all of Google’s products, protecting our users, advertisers, and publishers across the globe in over 40 languages.

The US base salary range for this full-time position is $126,000-$185,000 + bonus + equity + benefits. Our salary ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process.

Please note that the compensation details listed in US role postings reflect the base salary only, and do not include bonus, equity, or benefits. Learn more about benefits at Google.

Responsibilities:

• Plan and oversee delivery of day-to-day service operations, manage key metrics (e.g., SLAs, Quality, AHT, TRT, Cost per Unit, Utilization) and business reporting to ensure goals are met, lead vendor selection, forecasting, resource, Business Continuity Plan (BCP), contract management, and budget planning
• Provide thought leadership, troubleshoot complex problems, and foster a solutions-oriented mindset to maximize vendor performance, partner effectively with global cross-functional teams to achieve operational efficiencies.
• Lead business reviews, develop insights reporting, and prepare data-driven communications for all audiences.
• Support complex, or time-sensitive projects from concept to launch by defining clear objectives, dependencies, risks, owners and follow through mechanisms. 
• Review sensitive or graphic content as part of role.