German speaking Customer Support Specialist - Digital Advertising

Ready to elevate your career and join a fast-growing team in the digital world?
Join our dynamic team at Teleperformance in vibrant Barcelona and work on an exciting project with Google Local Services Ads — a game-changing tool for businesses everywhere!

Responsibilities:
Verification Operations: Process and validate license, insurance, and business registration submissions for new reviews and recertifications
Support & Escalations: Provide phone/email support for live advertisers and review escalated photo submissions requiring language expertise
Content Compliance: Provide responsive phone and email support for advertisers using review and related services
Performance Monitoring: Evaluate provider quality, collaborate on improvement initiatives, and support retention through churn analysis and reporting
Onboarding Assistance: Guide businesses through onboarding, ensuring all requirements are met for a smooth go-live process
Expert Guidance: Develop expertise in regional onboarding processes, advising businesses on verification requirements
Ad-Hoc Operations: Tackle additional tasks as needed in a dynamic, fast-paced environment


Requirements

C2-level German and fluent English
Experience in customer service
Strong communication, organizational, and customer-facing skills with a keen eye for detail
Self-driven and able to manage tasks independently while meeting deadlines
Preferred Qualifications:
Bachelor's degree in Business or related fields
2+ years of experience in legal compliance, trust & safety, or verification, with familiarity in local legislation or government processes
Knowledge of home services industries (e.g., plumbing, electrical)

Desirable Skills
Process Excellence: Systematically improving organizational processes to enhance efficiency, effectiveness, and quality
Collaboration: Working effectively with others, sharing ideas and resources to achieve common goals
Communication: Exchanging information, ideas, and messages between individuals or groups through various channels and mediums
Emotional Intelligence: Understanding and managing one's own emotions and the emotions of others to foster positive relationships and enhance the impact of actions
Open Mindedness: Considering and appreciating diverse perspectives and ideas, fostering collaboration
Critical Thinking: Evaluating information and arguments, leading to informed and effective decisions based on data insights
Solution Orientation: Approaching problems and challenges with a focus on finding practical and effective solutions
Entrepreneurship: Having a mindset characterized by innovation, creativity, risk-taking, and a proactive approach to problem-solving and opportunity identification


Benefits

Full-time (39 hours/week) hybrid position in Barcelona with a salary of €22,200 gross/year plus up to €1,000 gross/year in bonuses
Referral Program: Earn up to €2,000 for bringing friends, depending on the language/project
Relocation package
Private Health Insurance
Continuous skill development and certifications
Clear career growth opportunities supported by coaches and a motivating team environment
Engaging workplace with bi-weekly, monthly, or quarterly contests and dynamic business casual culture
Prime office location at the World Trade Center, Barcelona, surrounded by the sea
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