Hate and Harassment Team Lead, Vertical Trust and Safety Operations, YouTube Trust and Safety

Minimum qualifications:

• Bachelor's degree or equivalent practical experience.
• 10 years of experience in data analytics, trust and safety, policy, business strategy, or a related field.
• 1 year of experience in people management, leading a team.

Preferred qualifications:

• Master's or PhD in a relevant field.
• 10 years of experience in operations, Trust and Safety, policy, risk management or a related strategic field.
• Experience collaborating closely with policy teams and relevant cross-functional partners.
• Experience collaborating closely with policy teams and relevant cross-functional partners.
• Experience in people management.

About the job:

Fast-paced, dynamic, and proactive, YouTube’s Trust and Safety team is dedicated to making YouTube a safe place for users, viewers, and content creators around the world to create, and express themselves. Whether understanding and solving their online content concerns, navigating within global legal frameworks, or writing and enforcing worldwide policy, the Trust & Safety team is on the frontlines of enhancing the YouTube experience, building internet safety, and protecting free speech in our ever-evolving digital world.

As a part of the Hate and Harassment Team Lead, you will drive long-term operational strategy, team leadership, and cross-functional safety initiatives within YouTube Trust and Safety. Your role focuses on scaling global operations, leading AI-integrated workflows, managing key vendor partnerships, and influencing product design to foster a safe digital ecosystem for global communities.At YouTube, we believe that everyone deserves to have a voice, and that the world is a better place when we share, and build community through our stories. We work together to give everyone the power to share their story, explore what they love, and connect with one another in the process. Working at the intersection of cutting-edge technology and boundless creativity, we move at the speed of culture with a shared goal to show people the world. We explore new ideas, solve real problems, and have fun — and we do it all together.Individual pay is determined by factors including job-related skills, experience, and relevant education or training.

Ireland: €138000 - €141000 (EUR) + 20% bonus target + equity + benefits

Learn more about benefits at Google.

Responsibilities:

• Build, lead, and grow a global team, providing coaching to maximize execution, while fostering a culture of psychological safety where we obsess over impact.
• Define the long-term operational strategy, set measurable goals, and proactively identify opportunities for new initiatives, ensure our operations are proactive, stay ahead of emerging risks.
• Drive continuous improvement in efficiency, accountability, and execution, while leading the transition to AI-integrated workflows to improve quality, speed and cost, while ensuring all operational Service Level Agreement (SLAs) are met.
• Cultivate strong working relationships with senior stakeholders, influence the product roadmap to embed safety into the design of new features and manage critical executive communications.
• Partner with global leads and manage high-priority escalations and support non-standard operational hours (including weekend and holiday on-calls) as business demands require.