Head of Quality, Trust and Safety Regulatory Compliance Operations
TikTok USDS Joint Venture
3 hours ago
Full-time
On-site
San Jose, California, United States
$147,000 - $352,000 USD yearly
Director
Responsibilities
About the Team
The Safety Regulatory Compliance Operations (SRCO) pillar executes our US legal obligations while navigating global regulatory overlaps. Sitting within Trust & Safety, SRCO spans seven specialized pillars: Legal Response, Child Safety, Privacy, Intellectual Property, Emergency Response, Law Enforcement Outreach, and Safety Compliance Operations (for emerging regulations), all backed by a dedicated Quality Assurance engine. We bridge law enforcement, rights holders, and user privacy to build platform trust through precise, high-integrity execution.
Digital Rights Operations unifies our Intellectual Property (IP) and Privacy Operations pillars into a single, scalable operating system for user, creator, and rights-holder protections in the U.S. market. The function handles copyright and trademark complaints, counter-notifications, and appeals; data subject rights requests; region-change and account-integrity flows; and privacy-driven content removals across established products and emerging entities. By combining rigorous legal execution with product partnership and workflow automation, Digital Rights Operations turns evolving law, policy, and product change into auditable, high-integrity operations that hold up under regulatory and public scrutiny.
Role Description
We are seeking an exceptional leader to serve as Head of QA for the Safety Regulatory Compliance Operations (SRCO) pillar, responsible for building and running a pillar-wide quality assurance program that supports the individual business owners across each regulatory space.
This role sits at the intersection of regulatory compliance, operational excellence, risk management, and organizational leadership. As the pillar continues to evolve, this leader will be expected to define the quality frameworks, assurance mechanisms, and success measures that allow business leaders to make better decisions, focus on the right operational priorities, and understand whether their programs are delivering at the required standard.
This is not a coordination-only role. We are looking for a strategic architect, a systems thinker, and a hands-on operator who is equally comfortable designing assurance frameworks, reviewing evidence in detail, identifying what business leaders should be paying attention to, and synthesizing the information they need to take action. This role should have strong command of cross-functional dependencies, but should not overstep into owning the cross-functional influence that sits with the business leaders themselves.
Responsibilities
- Pillar-Wide QA Strategy & Frameworks: Define the vision, scope, principles, and operating model for quality assurance across the Safety Regulatory Compliance Operations (SRCO) pillar, ensuring the QA program creates clear and scalable frameworks in service of the pillar’s business leaders.
- Business Leader Enablement: Partner closely with the individual business owners across each regulatory space to ensure they have the insights, analysis, and decision-support needed to address their most important operational deliverables.
- Quality Standards & Assurance Design: Establish clear quality standards, review criteria, control expectations, and assurance methodologies across policy, process, tooling, and execution layers, while aligning with the priorities set by business leaders.
- Risk-Based Coverage & Insight Generation: Build a coverage model that helps surface the most meaningful risks, operational gaps, and performance signals, and tee up for business leaders what they should be thinking about, where attention is required, and what information is needed.
- Cross-Functional Dependency Assessment: Develop deep understanding of the product, operational, policy, legal, compliance, and engineering dependencies that shape execution quality, so QA insights properly reflect the full operating environment without displacing business leader ownership of cross-functional influence.
- Program Measurement & Effectiveness: Build and maintain a robust measurement system with clear KPIs, leading indicators, defect taxonomy, trend analysis, and reporting that demonstrates whether the QA program is doing its job and whether pillar programs are succeeding.
- Root-Cause Identification & Remediation Support: Identify structural weaknesses, recurring defects, and control breakdowns, and frame the findings in a way that enables business leaders to drive the right remediation actions.
- Team Leadership & Capability Building: Lead, coach, and scale a high-performing QA organization, developing strong managers and individual contributors with sharp judgment, operational rigor, and a high bar for execution.
Qualifications
Minimum Qualifications
- Minimum 5 Years of Relevant Leadership Experience: Extensive experience leading quality assurance, risk, compliance, audit, trust and safety, regulatory operations, or similarly complex control-oriented functions.
- Program Design & Operating Model Expertise: Demonstrated success building and running scalable assurance or quality programs across large, cross-functional organizations.
- Regulatory & Control Fluency: Deep understanding of regulatory compliance expectations, control design, assurance practices, and operational risk management.
- Business Support Orientation: Proven ability to support senior business owners with high-quality analysis, structured insights, and actionable decision support, while respecting clear lines of role ownership.
- Organizational Judgment: Strong understanding of how to operate effectively in environments with multiple business owners, distinct regulatory domains, and complex dependency structures.
- Analytical Strength: Exceptional ability to design metrics, interpret trends, prioritize issues, and distinguish isolated defects from systemic risk.
- Program Effectiveness Mindset: Strong ability to define what success looks like, measure whether programs are working, and demonstrate impact through evidence.
Preferred Qualifications
- Experience leading QA or assurance functions in highly regulated, safety, compliance, legal response, trust and safety, or risk-sensitive operational environments.
- Experience supporting multiple business leaders across distinct domains with different regulatory or operational priorities.
- Experience designing defect taxonomy, calibration mechanisms, review frameworks, and management reporting for large-scale operational teams.
Trust & Safety
Content that this role interacts with includes images, video, and text related to every-day life, but it can also include (but is not limited to) bullying; hate speech; child safety; depictions of harm to self and others, and harm to animals. Hence, it is possible that this role will be exposed to harmful content on a daily basis.
TikTok recognises that keeping our platform safe for the TikTok communities is no ordinary job which can be both rewarding and psychologically demanding and emotionally taxing for some. This is why we are sharing the potential hazards, risks and implications in this unique line of work from the start, so our candidates are well informed before joining.
We are committed to the wellbeing of all our employees and promise to provide comprehensive and evidence-based programs, to promote and support physical and mental wellbeing throughout each employee's journey with us. We believe that wellbeing is a relationship and that everyone has a part to play, so we work in collaboration and consultation with our employees and across our functions in order to ensure a truly person-centred, innovative and integrated approach.
About USDS
TikTok USDS Joint Venture LLC is dedicated to the safety and security of millions of Americans who create, discover, and connect with what they love on the apps we operate. The Joint Venture has been established in compliance with the Executive Order signed by President Trump on September 25, 2025. Our foundation is a comprehensive data privacy and cybersecurity program we operate under defined safeguards to protect national security and secure U.S. user data, apps and the algorithm. We safeguard the U.S. content ecosystem, holding decision-making authority for trust and safety policies and moderation. USDS Joint Venture helps ensure Americans can continue to express their creativity, discover new hobbies and interests, and build thriving communities and businesses on a global scale.
On-site presence across teams allows the company to operate with greater speed, alignment, and agility — especially in areas like real-time decision-making, team development, and integrated execution. As such, the company is shifting from a hybrid work model to a fully in-person schedule up to 5 days a week.
Why Join Us
Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day.
We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us.
Diversity & Inclusion
TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.
USDS Reasonable Accommodation
USDS is committed to providing reasonable accommodations in our recruitment processes for candidates with disabilities, pregnancy, sincerely held religious beliefs or other reasons protected by applicable laws. If you need assistance or a reasonable accommodation, please reach out to us at https://tinyurl.com/USDS-RA
Job Information
【For Pay Transparency】Compensation Description (Annually)
The base salary range for this position in the selected city is $147000 - $352000 annually.
Compensation may vary outside of this range depending on a number of factors, including a candidate’s qualifications, skills, competencies and experience, and location. Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work, and this role may be eligible for additional discretionary bonuses/incentives, and restricted stock units.
Benefits may vary depending on the nature of employment and the country work location. Employees have day one access to medical, dental, and vision insurance, a 401(k) savings plan with company match, paid parental leave, short-term and long-term disability coverage, life insurance, wellbeing benefits, among others. Employees also receive 10 paid holidays per year, 10 paid sick days per year and 17 days of Paid Personal Time (prorated upon hire with increasing accruals by tenure).
The Company reserves the right to modify or change these benefits programs at any time, with or without notice.
For Los Angeles County (unincorporated) Candidates:
Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws including the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Our company believes that criminal history may have a direct, adverse and negative relationship on the following job duties, potentially resulting in the withdrawal of the conditional offer of employment:
1. Interacting and occasionally having unsupervised contact with internal/external clients and/or colleagues;
2. Appropriately handling and managing confidential information including proprietary and trade secret information and access to information technology systems; and
3. Exercising sound judgment.
About the Team
The Safety Regulatory Compliance Operations (SRCO) pillar executes our US legal obligations while navigating global regulatory overlaps. Sitting within Trust & Safety, SRCO spans seven specialized pillars: Legal Response, Child Safety, Privacy, Intellectual Property, Emergency Response, Law Enforcement Outreach, and Safety Compliance Operations (for emerging regulations), all backed by a dedicated Quality Assurance engine. We bridge law enforcement, rights holders, and user privacy to build platform trust through precise, high-integrity execution.
Digital Rights Operations unifies our Intellectual Property (IP) and Privacy Operations pillars into a single, scalable operating system for user, creator, and rights-holder protections in the U.S. market. The function handles copyright and trademark complaints, counter-notifications, and appeals; data subject rights requests; region-change and account-integrity flows; and privacy-driven content removals across established products and emerging entities. By combining rigorous legal execution with product partnership and workflow automation, Digital Rights Operations turns evolving law, policy, and product change into auditable, high-integrity operations that hold up under regulatory and public scrutiny.
Role Description
We are seeking an exceptional leader to serve as Head of QA for the Safety Regulatory Compliance Operations (SRCO) pillar, responsible for building and running a pillar-wide quality assurance program that supports the individual business owners across each regulatory space.
This role sits at the intersection of regulatory compliance, operational excellence, risk management, and organizational leadership. As the pillar continues to evolve, this leader will be expected to define the quality frameworks, assurance mechanisms, and success measures that allow business leaders to make better decisions, focus on the right operational priorities, and understand whether their programs are delivering at the required standard.
This is not a coordination-only role. We are looking for a strategic architect, a systems thinker, and a hands-on operator who is equally comfortable designing assurance frameworks, reviewing evidence in detail, identifying what business leaders should be paying attention to, and synthesizing the information they need to take action. This role should have strong command of cross-functional dependencies, but should not overstep into owning the cross-functional influence that sits with the business leaders themselves.
Responsibilities
- Pillar-Wide QA Strategy & Frameworks: Define the vision, scope, principles, and operating model for quality assurance across the Safety Regulatory Compliance Operations (SRCO) pillar, ensuring the QA program creates clear and scalable frameworks in service of the pillar’s business leaders.
- Business Leader Enablement: Partner closely with the individual business owners across each regulatory space to ensure they have the insights, analysis, and decision-support needed to address their most important operational deliverables.
- Quality Standards & Assurance Design: Establish clear quality standards, review criteria, control expectations, and assurance methodologies across policy, process, tooling, and execution layers, while aligning with the priorities set by business leaders.
- Risk-Based Coverage & Insight Generation: Build a coverage model that helps surface the most meaningful risks, operational gaps, and performance signals, and tee up for business leaders what they should be thinking about, where attention is required, and what information is needed.
- Cross-Functional Dependency Assessment: Develop deep understanding of the product, operational, policy, legal, compliance, and engineering dependencies that shape execution quality, so QA insights properly reflect the full operating environment without displacing business leader ownership of cross-functional influence.
- Program Measurement & Effectiveness: Build and maintain a robust measurement system with clear KPIs, leading indicators, defect taxonomy, trend analysis, and reporting that demonstrates whether the QA program is doing its job and whether pillar programs are succeeding.
- Root-Cause Identification & Remediation Support: Identify structural weaknesses, recurring defects, and control breakdowns, and frame the findings in a way that enables business leaders to drive the right remediation actions.
- Team Leadership & Capability Building: Lead, coach, and scale a high-performing QA organization, developing strong managers and individual contributors with sharp judgment, operational rigor, and a high bar for execution.
Qualifications
Minimum Qualifications
- Minimum 5 Years of Relevant Leadership Experience: Extensive experience leading quality assurance, risk, compliance, audit, trust and safety, regulatory operations, or similarly complex control-oriented functions.
- Program Design & Operating Model Expertise: Demonstrated success building and running scalable assurance or quality programs across large, cross-functional organizations.
- Regulatory & Control Fluency: Deep understanding of regulatory compliance expectations, control design, assurance practices, and operational risk management.
- Business Support Orientation: Proven ability to support senior business owners with high-quality analysis, structured insights, and actionable decision support, while respecting clear lines of role ownership.
- Organizational Judgment: Strong understanding of how to operate effectively in environments with multiple business owners, distinct regulatory domains, and complex dependency structures.
- Analytical Strength: Exceptional ability to design metrics, interpret trends, prioritize issues, and distinguish isolated defects from systemic risk.
- Program Effectiveness Mindset: Strong ability to define what success looks like, measure whether programs are working, and demonstrate impact through evidence.
Preferred Qualifications
- Experience leading QA or assurance functions in highly regulated, safety, compliance, legal response, trust and safety, or risk-sensitive operational environments.
- Experience supporting multiple business leaders across distinct domains with different regulatory or operational priorities.
- Experience designing defect taxonomy, calibration mechanisms, review frameworks, and management reporting for large-scale operational teams.
Trust & Safety
Content that this role interacts with includes images, video, and text related to every-day life, but it can also include (but is not limited to) bullying; hate speech; child safety; depictions of harm to self and others, and harm to animals. Hence, it is possible that this role will be exposed to harmful content on a daily basis.
TikTok recognises that keeping our platform safe for the TikTok communities is no ordinary job which can be both rewarding and psychologically demanding and emotionally taxing for some. This is why we are sharing the potential hazards, risks and implications in this unique line of work from the start, so our candidates are well informed before joining.
We are committed to the wellbeing of all our employees and promise to provide comprehensive and evidence-based programs, to promote and support physical and mental wellbeing throughout each employee's journey with us. We believe that wellbeing is a relationship and that everyone has a part to play, so we work in collaboration and consultation with our employees and across our functions in order to ensure a truly person-centred, innovative and integrated approach.
About USDS
TikTok USDS Joint Venture LLC is dedicated to the safety and security of millions of Americans who create, discover, and connect with what they love on the apps we operate. The Joint Venture has been established in compliance with the Executive Order signed by President Trump on September 25, 2025. Our foundation is a comprehensive data privacy and cybersecurity program we operate under defined safeguards to protect national security and secure U.S. user data, apps and the algorithm. We safeguard the U.S. content ecosystem, holding decision-making authority for trust and safety policies and moderation. USDS Joint Venture helps ensure Americans can continue to express their creativity, discover new hobbies and interests, and build thriving communities and businesses on a global scale.
On-site presence across teams allows the company to operate with greater speed, alignment, and agility — especially in areas like real-time decision-making, team development, and integrated execution. As such, the company is shifting from a hybrid work model to a fully in-person schedule up to 5 days a week.
Why Join Us
Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day.
We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us.
Diversity & Inclusion
TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.
USDS Reasonable Accommodation
USDS is committed to providing reasonable accommodations in our recruitment processes for candidates with disabilities, pregnancy, sincerely held religious beliefs or other reasons protected by applicable laws. If you need assistance or a reasonable accommodation, please reach out to us at https://tinyurl.com/USDS-RA
Job Information
【For Pay Transparency】Compensation Description (Annually)
The base salary range for this position in the selected city is $147000 - $352000 annually.
Compensation may vary outside of this range depending on a number of factors, including a candidate’s qualifications, skills, competencies and experience, and location. Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work, and this role may be eligible for additional discretionary bonuses/incentives, and restricted stock units.
Benefits may vary depending on the nature of employment and the country work location. Employees have day one access to medical, dental, and vision insurance, a 401(k) savings plan with company match, paid parental leave, short-term and long-term disability coverage, life insurance, wellbeing benefits, among others. Employees also receive 10 paid holidays per year, 10 paid sick days per year and 17 days of Paid Personal Time (prorated upon hire with increasing accruals by tenure).
The Company reserves the right to modify or change these benefits programs at any time, with or without notice.
For Los Angeles County (unincorporated) Candidates:
Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws including the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Our company believes that criminal history may have a direct, adverse and negative relationship on the following job duties, potentially resulting in the withdrawal of the conditional offer of employment:
1. Interacting and occasionally having unsupervised contact with internal/external clients and/or colleagues;
2. Appropriately handling and managing confidential information including proprietary and trade secret information and access to information technology systems; and
3. Exercising sound judgment.