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Head of Trust, Payments and Support

Trade Me
4 hours ago
Full-time
On-site
Wellington Central, Wellington Region, New Zealand
Director
Trade Me Role Description

At Trade Me, we're about connecting Kiwi to create the life they want. Whether it's the big things like finding a home, a job, a car or growing their business, or the smaller things, like finding that right bedside table or parting ways with some old stuff. At Trade Me our vision is to be the place where Kiwi look first.

This is a new role on Trade Me’s Senior Leadership Team, starting in 2027. You’ll set the strategy for payments, platform trust, support and compliance and build a payments platform flexible enough to keep up with what members expect. You’ll also drive strong commercial growth through our payments platforms, driving commercial growth for Paystation and leading AML compliance.

Here is what you can expect from this role:

  • Set the strategy for payments, fraud and trust, support and compliance across Trade Me, shaped around where each vertical is heading
  • Lead the payments roadmap with Engineering, building the infrastructure that powers Ping today and new ways to transact tomorrow
  • Hold senior accountability for AML/CFT and financial crime compliance, lead our relationships with the DIA and Police FIU, and own the policy that governs payments, disputes and platform trust
  • Shape a fast, effortless and safe support experience, backed by reliable payments operations
  • Grow Paystation as a commercial payments business on and off Trade Me, through sales, reseller channels, pricing and packaging
  • Bring a future-focused lens to all four areas, using data, automation and agentic AI to stay ahead of new risks and rising member expectations
  • Lead and grow a senior team across Paystation, AML and Compliance and Support Experience, owning the budget and building a high-accountability, inclusive culture

What you will bring to our team:

  • 10+ years in financial services, payments and regulated operations leadership within a PSP, merchant acquirer or fintech platform
  • Proven experience leading large-scale, multi-disciplinary operational teams across payments, trust & safety, compliance and support
  • In-depth payments ecosystem knowledge covering end-to-end processing, card scheme rules and merchant acquiring
  • Strong working understanding of the New Zealand regulatory environment (AML/CFT Act, Privacy Act, Consumer Law, HDCA, PCI DSS)
  • Track record of driving operational scale and performance delivery through data, automation and modern tech stacks
  • Decisive, influential leadership with the gravitas to represent Trade Me credibly with regulators, scheme partners and executive leaders
You'll have the best time working at Trade Me, and this is why:

#AI and Tech: We live and breathe AI in our daily tasks. We value curiosity and an open mind towards new tech, offering dedicated AI skilling to help you grow and thrive in a fast-changing landscape.
#Flexibility: Flexibility means different things to different people and we support you to find what works, including a utilities allowance. We value team connection and come together in person on Monday and at least one other day a week.
#Wellness: Being your best self means caring for your physical and mental wellbeing, we offer lots of resources to help you along the way.
#Leave: We support you with leave when you need it, including 5 days of wellness leave each year and 10 days of sick leave from day 1.
#Social: Nothing beats getting together to have some fun and celebrate our success. Join us in the office on payday for company paid lunches. Regular Friday drinks and nibbles, annual Trade Me company awards, celebrations and more.
#Learning: Whether it's on the job, formal training, or mentoring, you'll grow with us from Day 1. We're big on internal mobility and look to our own talent first for new opportunities.

We know some candidates can be reluctant to apply for roles if they feel they don't 'tick all the boxes'. If you're excited about this opportunity, we'd still really like to hear from you so please send us your resume and a short cover note outlining the “Why”.

Trade Me is an INZ accredited employer. We truly value diversity and embrace a flexible workplace where people are encouraged to achieve their potential.

Check out the job description for this role here.