High Risk Coordinator (contract)

Airbnb was born in 2007 when two Hosts welcomed three guests to their San Francisco home, and has since grown to over 4 million Hosts who have welcomed more than 1 billion guest arrivals in more than 100, 000 cities and towns located in 220+ countries and regions across the globe. Every day, Hosts offer unique stays and one-of-a-kind activities that make it possible for guests to experience the world in a more authentic, connected way.

Airbnb was born with a creative spirit, and it’s one of the most defining parts of our culture. We use our curiosity and imagination to come up with unconventional solutions. These are the ideas at the core of Airbnb:

Our community is based on connection and belonging.

Our creativity allows us to imagine new possibilities for people.

Our responsibility is to all of our stakeholders.

It takes a unified team committed to our core values to embody these ideas, and our fast-moving team is committed to leading as a 21st century company.

The Location:

This position is Fully remote in the US

Responsibilities:

• Perform investigative reviews of severe incidents to analyze the effectiveness of current defenses
• Identify potential remediation opportunities and recommend appropriate actions to improve defenses
• Partner with Platform, Engineering, and cross-functional teams to analyze and communicate the effectiveness of defenses
• Provide insights and feedback to experts for future expansion capabilities
• Collaborate with individuals and teams across FSO to ensure comprehensive analysis and remediation
• Assist in the management and coordination of remediation efforts for identified issues
• Maintain accurate documentation of findings and recommendations
• Manage special projects, including the development and maintenance of an internal risk register, and oversee other ad hoc requests to support organizational risk mitigation and operational priorities
  
  

Skills:

• Bachelor's degree in a relevant field (e.g., Computer Science, Engineering, Information Security, Risk Management) or equivalent; MBA preferred
• 5-7 years of hands-on experience managing or investigating severe incidents related to user safety, fraud, or abuse within digital platforms, ideally in Trust & Safety or Risk Operations roles
• Strong proficiency with project management tools, specifically Incident.io (and others, including Asana and Airtable)
• Strong proficiency with Google Suite (Docs, Sheets, Slides, etc.), including formulas for automation
• Experience working in a highly cross-functional environment where communication with multiple groups and stakeholders is imperative
• Familiarity with communication tools including Slack, Gmail, Zoom
• Strong analytical skills and the ability to work with complex data sets
• Excellent attention to detail and the ability to identify patterns and trends in incident data
• Demonstrate a strong bias towards action, proactively identifying opportunities and swiftly driving solutions to completion
  
  

Belonging & Accommodations:

Airbnb is committed to working with the best and brightest people from the broadest talent pool possible. We believe a diversity of ideas fosters innovation and engagement, and allows us to attract the best people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply. If you need assistance, or reasonable accommodation during the application and recruiting process, please connect with your talent sourcing partner.

Pay Rate Range: $42-$53/hr

Benefits: Medical, Dental, Vision, 401K