Hindi Bilingual Content Moderator (ZA)

Role Details

Type of Support: Ticket Management

Contract Duration: Full-time

Training Schedule: Open to shifting schedules (subject to business requirements)

Work Schedule: Open to shifting schedules (subject to business requirements)

Work Type and Location: Remote | South Africa

About Us

Crescendo represents peak CX performance in the AI era. We combine world-class outsourcing expertise with innovative technology to set a new standard in CX and operations, delivering results that scale and support that never sleep.

More than that, Crescendo is about people. We don’t just connect talent with opportunity—we create a place where careers grow, ideas thrive, and people are empowered to make an impact. Join us at Crescendo, and let’s build the future of customer experience together.

Welcome to Crescendo. Welcome to what’s next.

The Role

As a Hindi Bilingual Content Moderator, you will play a critical role in maintaining a safe, respectful, and inclusive environment on a global location-based social networking platform designed for LGBTQ+ adults. The platform enables users to connect with others nearby through GPS-enabled discovery features, messaging, and profile interactions.

In this role, you will review user-generated content, enforce Community Guidelines, and ensure that all activity aligns with the platform’s safety, integrity, and inclusion standards.

This position requires strong judgment, high attention to detail, and the ability to process a high volume of content efficiently using internal moderation tools and backend systems.

Important Note:

This role involves daily exposure to potentially explicit, offensive, or disturbing content, including sexual content, nudity, harassment, violence, drug-related material, discrimination, and other sensitive themes. Candidates must be comfortable working in such an environment.

What You’ll Do:

• Review and moderate user profiles, text messages, images, and videos for policy compliance
• Enforce Community Guidelines and Safety Policies consistently across all moderation queues
• Identify and take action against inappropriate behavior, harassment, impersonation, scams, and harmful content
• Suspend, restrict, or ban user accounts when necessary while documenting detailed rationale in internal systems
• Participate in policy calibration sessions and moderation reviews with management and policy teams
• Identify emerging safety trends, new abusive patterns, or prohibited language within the community
• Report backend system issues, moderation tool discrepancies, or workflow improvements to Team Leads
• Support the onboarding and training of new moderators when required
• Manage escalated moderation cases and sensitive content reviews
• Provide language-specific moderation support for Hindi-language content queues

What We Expect From You:

• Fluency in Hindi and English (written and spoken)
• Strong understanding of and respect for LGBTQ+ communities and inclusive environments
• High level of professionalism, confidentiality, and ethical judgment
• Ability to analyze content quickly and make consistent policy-based decisions
• Strong attention to detail and accuracy under high-volume workflows
• Comfortable working with mobile applications, moderation tools, and backend systems
• Ability to work independently with minimal supervision
• Flexibility to adapt to evolving policies, moderation frameworks, and safety guidelines
• Organized, structured, and process-oriented working style
• Experience in content moderation, trust & safety, or online community management is preferred

What You’ll Get In Return:

• Hybrid workplace - depending on the partner, role, management, and/or personal workspace
• Overtime is available if applicable
• Competitive compensation based on experience
• Access to free posture-based fitness workouts from home
• Training opportunities provided by Crescendo and outside entities
• 1-on-1 coaching with feedback sessions, mentorship, and opportunities for cross-functional development
• Be part of a people-first, values-driven organization
• Work with innovative global partners and diverse teams