Responsibilities
The Incident Management team aims to ensure the safety of our users on the platform by responding to varying levels of escalations. As an Incident Manager within our Trust & Safety team, you will be on the front line coordinating our response to major global Trust & Safety incidents.
What will I be doing?
Incident Response: Lead the development and execution of a comprehensive crisis management plan for trust and safety incidents, ensuring a swift and effective response to emerging threats or challenges.
Maintain Composure in High-Pressure Situations: Exhibit comfort, methodical thinking, and calmness during high-pressure situations, ensuring steadfast and effective crisis management.
Cross-functional Collaboration: Collaborate with Trust and Safety, Public Policy, Legal, Product, and Engineering teams to coordinate responses to critical incidents and manage communication strategies.
Content Policy Compliance: Ensure that crisis responses align with the company's content policies and guidelines, working to maintain a safe and positive user experience.
Risk Assessment: Analyze incident trends and data to identify areas of opportunity, driving improvements to policies, products, and procedures, including incident response
Post-Incident Analysis: Lead post-incident evaluations to assess the effectiveness of the trust and safety crisis response, identify areas for improvement, and implement changes to enhance future efforts.
Be flexible with global working hours and operating on certain weekends
Qualifications
Minimum Qualifications:
Bachelor's degree and preferably 3-5 years experience in Incident, Risk or Crisis Management roles
English proficiency is required along with complete fluency in Russian; review and translation will be required
Regional understanding of REECA region
Ability to work effectively under high pressure, strong interpersonal and communication skills to engage with different teams
Knowledge of social media challenges and sensitivity to safety or regulatory issues
Quantitative skills, a data driven mindset
Preferred Qualifications
SQL skills
Job Information
About TikTok
TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.
Why Join Us
Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day.
We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us.
Diversity & Inclusion
TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.
Trust & Safety
TikTok recognises that keeping our platform safe for the TikTok communities is no ordinary job which can be both rewarding and psychologically demanding and emotionally taxing for some. This is why we are sharing the potential hazards, risks and implications in this unique line of work from the start, so our candidates are well informed before joining.
We are committed to the wellbeing of all our employees and promise to provide comprehensive and evidence-based programs, to promote and support physical and mental wellbeing throughout each employee's journey with us. We believe that wellbeing is a relationship and that everyone has a part to play, so we work in collaboration and consultation with our employees and across our functions in order to ensure a truly person-centred, innovative and integrated approach.