Incident Manager, User Safety, Trust and Safety, Google Play

Minimum qualifications:

• Bachelor's degree or equivalent practical experience.
  
• 4 years of experience in data analytics, trust and safety, policy, or cybersecurity.

Preferred qualifications:

• Master's degree in relevant field.
  
• 2 years of experience in Incident Management, Triage, or Security Command Center.
• Experience with machine learning.
• Experience in SQL, building dashboards, data collection/transformation, visualization/dashboards, or in a scripting programming language (e.g., Python).
• Excellent problem-solving and critical thinking skills with attention to detail in an ever-changing environment.
• Excellent written and verbal communication and presentation skills, with the ability to influence cross-functionally at various levels.

About the job:

Trust and Safety team members are tasked with identifying and taking on the biggest problems that challenge the safety and integrity of our products. They use technical know-how, excellent problem-solving skills, user insights, and proactive communication to protect users and our partners from abuse across Google products like Search, Maps, Gmail, and Google Ads. On this team, you're a big-picture thinker and strategic team-player with a passion for doing what’s right. You work globally and cross-functionally with Google engineers and product managers to identify and fight abuse and fraud cases at Google speed - with urgency. And you take pride in knowing that every day you are working hard to promote trust in Google and ensuring the highest levels of user safety.

At Google we work hard to earn our users’ trust every day. Trust and Safety is Google’s team of abuse fighting and user trust experts working daily to make the internet a safer place. We partner with teams across Google to deliver bold solutions in abuse areas such as malware, spam and account hijacking. A team of Analysts, Policy Specialists, Engineers, and Program Managers, we work to reduce risk and fight abuse across all of Google’s products, protecting our users, advertisers, and publishers across the globe in over 40 languages.

The US base salary range for this full-time position is $117,000-$167,000 + bonus + equity + benefits. Our salary ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process.

Please note that the compensation details listed in US role postings reflect the base salary only, and do not include bonus, equity, or benefits. Learn more about benefits at Google.

Responsibilities:

• Guide cross-functional response to sensitive, high priority escalations, including sending executive communications, managing meetings with executive stakeholders, working towards decision making across teams, and centralizing information from different sources.
• Manage implementation of incident management standards and protocols across T&S escalation teams covering a wide range of different Google products.
• Assist in conducting post mortems and incident reviews to capture lessons-learned and needed improvements to existing policy or enforcement processes, and ensure follow-up and closure for any action items identified.
• Build close relationships with T&S teams covering different Google products, including regular syncs to understand the latest escalation trends. Manage multiple projects of moderate to high scope.
• Perform on-call responsibilities on a rotating basis, including weekend coverage. Work with sensitive content or situations, including potential exposure to graphic, controversial, or upsetting topics.