TikTok will be prioritizing applicants who have a current right to work in Singapore, and do not require TikTok sponsorship of a visa.
About The Team
The Integrity team within the Trust & Safety Risk Management and Integrity (RMI) function aims to forge and drive exemplary conduct within Global Trust & Safety (T&S) teams. We are responsible for identifying, investigating, managing and optimising the integrity and conduct of T&S personnel, including content moderators, quality analysts, and also non-operational staff across the entirety of the Trust & Safety ecosystem.
We are looking for an experienced Integrity Manager who can lead, influence and innovate, while being hands-on and execution-focused in building and iterating capabilities to address the ever-growing breadth and complexity of integrity risks facing one of the world's most popular and influential online platforms.
You will build, leverage, and iterate a combination of enterprise tools and techniques, data analytics and forensic analysis to identify instances of system access/privilege abuse, fraud and corruption, and other operational risks and behaviours that compromise the integrity and proper functioning of Trust & Safety systems and processes, and play a material role in ensuring that TikTok becomes the world's most trusted platform.
As the Integrity Manger, you will build and manage a global team to work with stakeholders across the world, driving day-to-day management, risk assessments, root cause analyses and mitigation of integrity-related processes and incidents, and iterating scalable capabilities to proactively detect, prevent and correct such issues and incidents going forward.
Responsibilities:
Lead and coach a high performing team of Integrity Analysts based in key global hubs.
Build, iterate and maintain leading edge integrity capabilities, across the entire lifecycle from detection to investigation and mitigation, identifying root causes and implementing sustainable solutions, to ongoing monitoring and governance of integrity issues and outcomes.
Work closely with other leads and teammates in the RMI family to provide a defense in depth operational risk umbrella over T&S.
Build strong relationships with global/regional stakeholders, ensuring regular communication of progress updates and changes, and fostering alignment across regions.
Actively analyze global/regional data, utilizing available tools to identify potential behavior issues, and present findings to relevant T&S stakeholders .
Independently investigate potential misbehavior cases using data tools, summarize findings, and present them to relevant stakeholders.
Lead the kick-off for global/regional projects, contribute to strategic planning for project launches, ensure project timelines are met, and conduct regular follow-ups to identify areas for improvement and strive for achievement.
Perform end-end case tracking and support incident management activities e.g. forensics with enterprise-level functions.
Advocate and inculcate a strong risk awareness culture across T&S departments.
Qualifications
Minimum Qualifications:
At least 3+ years of experience leading a regional or global integrity function.
At least 5+ years of work experience in a quality assurance / audit / governance / compliance / investigation role in a Content Moderation / Content Quality / Trust & Safety environment.
Bachelor's degree in a relevant discipline, such as information security, statistics, data analytics, mathematics, management science, intelligence analysis, fraud management, law enforcement, and related majors.
Proven experience in risk control, anti-cheating, anti-fraud, and behavioral analysis.
Strong tactical nous and strategic enablement, with proven ability to influence senior leaders.
Strong program management skills and experience working with cross functional and global partners, spanning multiple timezones and cultures.
Exceptional written and spoken English communication skills.
Preferred Qualifications:
Masters degree or relevant certifications in anti-fraud, anti-cheating, data analytics, etc.
Possesses Risk Analytics skillset i.e. able to independently run/query databases i.e. SQL, develop dashboards and visualisations combining data science techniques to uncover patterns and insights, make predictions, and create actionable plans to solve risk-integrity issues.
Experience in insider threat management, data loss / exfiltration, monitoring and detection.
Job Information
About TikTok
TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.
Why Join Us
Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day.
We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us.
Diversity & Inclusion
TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.
Trust & Safety
TikTok recognises that keeping our platform safe for the TikTok communities is no ordinary job which can be both rewarding and psychologically demanding and emotionally taxing for some. This is why we are sharing the potential hazards, risks and implications in this unique line of work from the start, so our candidates are well informed before joining.
We are committed to the wellbeing of all our employees and promise to provide comprehensive and evidence-based programs, to promote and support physical and mental wellbeing throughout each employee's journey with us. We believe that wellbeing is a relationship and that everyone has a part to play, so we work in collaboration and consultation with our employees and across our functions in order to ensure a truly person-centred, innovative and integrated approach.