Italian Quality Analyst

Thoth AI is a cutting-edge data solutions company specializing in AI training data, content moderation, and linguistic services. We collaborate with global tech leaders to improve machine learning models and enhance user experiences across digital platforms. We’ve recently opened our new office in Lisbon, and we’re excited to grow our team in a city known for its vibrant culture and international talent.

We are seeking diligent and detail-oriented Quality Analyst fluent in Italian to be responsible for assessing interactions, processes, and outputs to ensure they align with client expectations, compliance standards, and internal KPIs. You'll identify performance gaps, provide actionable feedback, and collaborate with training and operations teams to drive continuous improvement and deliver exceptional service quality.

Key Requirements:

• Strong analytical and problem-solving skills.
• Native/Fluent Italian Speaker
• Experience with QA frameworks, data validation, and performance monitoring.
• Proficiency in Excel, SQL, Power BI, or other data analytics tools.
• Knowledge of AI model training, trust & safety, or CX processes (a plus).
• Excellent attention to detail, documentation, and reporting skills.
• Bachelor’s degree in Business, Computer Science, Data Analytics, or a related field (or equivalent experience).
• Minimum 1 year of experience in quality assurance, process auditing, or data analysis.
• Experience in AI, content moderation, or customer experience (preferred).
• English Proficiency (other languages is a plus)

Key Responsibilities:

• Evaluate and audit data accuracy, AI model performance, and workflows.
• Identify process inefficiencies and compliance gaps.
• Develop quality assurance reports and improvement plans.
• Collaborate with training and operations teams to optimize procedures.
• Ensure adherence to company standards and client expectations.

Benefits:

• Competitive Base Salary + Meal Allowance
• Onsite Work Model
• Schedule: Rotating Shifts (40 hours/week)
• Opportunity to work with a global tech client
• Supportive and inclusive team culture in a newly established Lisbon office

At Thoth AI, we foster a familiar and supportive work environment where every team member is valued and encouraged to grow.