Content Moderation: Review, evaluate, and moderate user-generated content to ensure alignment with platform guidelines, internal policies, and regulatory standards.
Escalation Handling: Manage escalated or sensitive cases that require thorough analysis and critical decision-making. Ensure timely and accurate resolution of complex issues.
Quality & Compliance Monitoring: Oversee moderation processes to ensure adherence to SLAs, internal protocols, and industry best practices. Support continuous improvement efforts through consistent performance evaluations.
Operational Support: Assist in labeling, site monitoring, and other moderation-related tasks as needed to support department goals and client requirements.
Cross-functional Collaboration: Communicate effectively with team members, supervisors, and other stakeholders to maintain transparency and efficiency in operations.
Perform additional responsibilities or projects assigned by the direct supervisor, contributing to the team’s overall performance and success.
Requirements
6 months - 1 year experience in Content Moderation, and/or Trust & Safety.
Previous experience in content moderation, content tagging, or registration handling is a strong plus.
Intermediate proficiency in written and spoken English.
Ability to make confident, accountable decisions in time-sensitive and critical situations.
Excellent multi-tasking skills, including the ability to efficiently work with dual monitors.
Strong self-confidence and a commitment to delivering high-quality results.
Capable of adapting to a fast-paced, dynamic work environment and managing shifting priorities.
Quick learner with a proactive attitude and eagerness to improve.
Basic knowledge of Microsoft Excel and Word; advanced proficiency is an advantage.
Familiarity with Windows at a user level.
Comfortable working ONSITE (Makati), preferably residing within Metro Manila.