Kazakh Speaking Support Specialist

Description

Responsibilities: Assist our community and help resolve inquiries empathetically, accurately and on time Respond to user inquiries with high quality, speed, empathy and accuracy Use market specific knowledge, signals and insights to spot and scope scalable solutions to improve the support of our community of users Become and remain knowledgeable about client’s products and community standards Make well-balanced decisions and personally driven to be an effective advocate for our community Display a strong commitment to doing what’s right for our community in supporting the client’s mission Investigate and resolve issues that are reported on clients site such as requests for account support and reports of potentially abusive content Gather, analyze and utilize relevant data to develop ways to improve the overall user experience on the site Enforce Client’s Terms of Use by carefully monitoring reports of abuse on the site Review the reported content within agreed turnaround times and standards of quality Identify inefficiencies in workflows and suggest solutions Recognize trends and patterns, and escalate issues outside the company policy to the global team Qualifications: Fluent reading and writing skills in Kazakh Good written and verbal communication skills in English Awareness of a political and social situation in Kazakhstan Knowledge of modern culture, interest in current events, pop culture and history of Kazakhstan Reasoning and Analytical Capabilities Open for shift working system – morning, evening and night shifts We offer: A stable job and career development opportunities Attractive salary Special Discounts & Offers (Food vouchers, Multisport cards, etc.) Additional health insurance Special benefits for our team members (Gym, yoga classes, massages and corporate psychologist in the office) Positive international working environment (Relax zones, PlayStation and billiard corners) Continuous support and learning Employee referral bonuses If this opportunity sounds appealing to you, please send your CV! * By submitting your application you are immediately involved in the assessment process. If you complete all steps successfully, you can directly schedule your own interview. We can’t wait to meet you!

About Company

TELUS Digital is the customer experience transformation partner to the world's most admired brands. Our diverse team weaves data, technology, and human ingenuity to deliver differentiated customer journeys, drive operational effectiveness, and scale AI solutions with meaningful value and positive impact.

We craft real-world solutions in the moments that matter, from customer acquisition to lifelong loyalty. Enabled by our global reach - spanning 78,000 experts in 33 countries - and deep industry expertise, we help over 600 organizations make the customer experience feel effortless.

Our solutions span Data & AI, Digital Experience & IT, CX Management and Trust & Safety. At the core of our innovation is Fuel iX™, an enterprise-grade generative AI platform that helps clients safely access and optimize leading LLMs to scale their own AI from pilot to production.

Equal Opportunity Employer Statement

At TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicant's qualifications, merits, competence and performance without regard to any characteristic related to diversity.