We are seeking a highly-motivated, detail-oriented person with a strong work ethic to join our team of privacy and safety specialists managing requests for user data. The successful applicant will be able to demonstrate excellent judgement, prioritize effectively and work collaboratively whilst under pressure; communicating effectively with external and internal stakeholders.
About The Role
The Public Safety Response Team (PSRT) manages requests for user data from police, the judiciary and other government agencies around the globe. These often involve urgent circumstances which require an immediate response. Every request is unique and must be checked for legal compliance prior to commencing exhaustive research to identify the exact data requested
What The Candidate Will Do
Follow local government requirements and Uber's policies in responding to requests from government agencies in an accurate and timely manner
Protect the privacy of our users' data through robust analysis of all requests against our stringent legal and ethical requirements
Respond to requests from European public safety and law enforcement agencies within service level agreement times
Respond to urgent priority requests within service level agreement times.
Perform consistently within a fast paced and often high pressure environment.
Research and produce clear, accurate and concise responses to requests.
Be flexible and prepared to cover weekend duties and public holidays as necessary, in order to support business needs
What The Candidate Will Need
A minimum of 2+ years in trust & safety, investigations, and/or intelligence analysis role
Fluency in reading, writing and conversational English and another European language.
Able to work independently and demonstrate critical thinking and good judgment.
Skilled in various computer systems, internet technology and software (PC, Mac, MS Office, online research, etc.)
Confidence to interact with European police and other government agents in a calm, professional manner, both in writing and over the phone
An ability to adhere to specific processes requirements for maintaining productivity and quality service level agreements
Comfortable in a fast-paced, dynamic, start-up culture