Law Enforcement Response Specialist

Management of sensitive legal escalations as part of a team of attorneys, product specialists and engineers. Participation in the LENS emergency response team on-call rotation, which provides 24/7 support for emergency law enforcement escalations. Engaging with government authorities and other CELA contacts to respond to process and policy questions, and to resolve legal document ambiguities. Improving operational efficiencies by contributing to policies and procedures, and by providing feedback to engineering teams responsible for LENS-specific tools. Bachelor's Degree in Business, Operations, Finance or related field AND demonstrable work experience in program management, process management, process improvement OR equivalent experience. Ability to participate in a rotating on-call schedule, including occasional out-of-hours support, with reasonable accommodations as needed. Proficiency in English (oral and written), required for effective communication in a global team environment Advanced analytical, research and writing capabilities; effective communication, negotiation, and interpersonal skills Ability to work independently, pragmatically, proactively, and efficiently on a wide variety of tasks in a fast-paced environment Detail-oriented, well-organized, proactive solution-based problem solver Flexibility with multi-tasking functions in a dynamic environment and the ability to prioritize concurrent high-profile issues Ability to adapt to changing priorities and manage workload effectively Ability to understand a variety of technologies, business interests, and political and regulatory goals Prior experience handling law enforcement, privacy, security, or incident response requests either in the government, telecommunications, or the technology industry. Prior experience with privacy laws, data retention laws, and/or surveillance laws CIPP privacy compliance certification, or the ability to obtain and maintain certification Written and/or verbal proficiency in one or more of the following languages: Portuguese and/or Spanish Experience with the operation and monitoring of corporate compliance programs, and/or business process management Familiarity with the technology industry and the impact of social media is highly desirable