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Law Enforcement Response Team Associate, APAC

Meta
8 hours ago
Full-time
On-site
Singapore
Associate
Meta's mission is to give people the power to build community and bring the world closer together. Through our family of apps and services, we're building a different kind of company that connects billions of people around the world, gives them ways to share what matters most to them, and helps bring people closer together. Whether we're creating new products or helping a small business expand its reach, people at Meta are builders at heart. Our global teams are constantly iterating, solving problems, and working together to empower people around the world to build community and connect in meaningful ways. Together, we can help people build stronger communities - we're just getting started. The Meta Legal team is seeking a motivated, highly-organized, detail-oriented candidate with impeccable judgment to serve as a specialist for law enforcement and safety matters. You have flexibility to adapt to changing priorities, business and organizational needs. In addition, you have the ability to operate independently in a fast-paced environment and work proactively with various teams across the organization. Meta welcomes applications from the widest range of individuals eligible to apply.

Responsibilities

  • Execute operational processes for a dynamic team managing a high volume of requests from law enforcement, regulatory authorities, and government agencies across the APAC region. Ensure outstanding quality, swift response times, and meticulous execution, while continuously optimizing processes to exceed compliance and service standards
  • Ensure that all requests are scrutinized and handled in strict accordance with applicable law, our terms of service, and our law enforcement guidelines, while being able to surface and highlight risks
  • Record and clearly articulate operational decisions ensuring compliance in line with our policies and procedures
  • Implement high-quality and efficient processes & practices for maintaining and exceeding productivity and quality service level agreements
  • Support escalations related to sensitive subject matter, and remain up to date on key workflow changes, policy updates, world events and operational guidelines
  • Work with cross functional teams, and drive improvements to policies & processes within the law enforcement response team
  • Clearly respond to process and policy questions from law enforcement, government agencies and internal partners, both in writing and over the phone
  • Participate in after-hours and weekend duty to support the business needs
  • Willing and able to work with sensitive issues and potential exposure to content that may include child exploitation, graphic violence, self-injury/self harm, suicide and other content which may be considered offensive or disturbing


Minimum Qualifications

  • 3+ years of relevant operational experience
  • Demonstrated communication and collaboration skills, delivering high quality results in a goal-oriented environment
  • Track record as a self-starter requiring minimal direction with experience working independently, and able to thrive in a constantly changing environment
  • Proven ability to analyze information to assess threat and risk, and to make effective decisions independently using good judgement and rationale
  • Be able to highlight areas for improvements to policies and processes within the law enforcement response team
  • Demonstrate composure and sound judgment in managing high-pressure escalations and ambiguous situations, proactively engaging cross-functional experts as needed to drive swift and effective resolutions
  • Knowledge of Meta's suite of products, and experience with various computer systems, Internet technology and software (including PC, Mac, MS Office, online research, etc.)
  • Must be able to pass a criminal background check
  • Willingness to testify in legal/court proceedings as a records custodian based on legal approval and business need
  • Willingness to travel domestically and internationally as required based on business need


Preferred Qualifications

  • Exposure, Ability to read, and Fluent proficiency in any South Asian Languages (not limited to): Hindi, Tamil, Kannada, Bengali, Marathi, Gujarati, Sinhales, Assamese, etc as the role requires reviewing material in these languages and engaging with external stakeholders whose business language is in one or more of these languages
  • Demonstrated ability to integrate AI tools to optimize/redesign workflows and drive measurable impact (e.g., efficiency gains, quality improvements)
  • Experience working in a globally distributed team
  • Experience adhering to and implementing responsible, ethical AI practices (e.g., risk assessment, bias mitigation, quality and accuracy reviews)
  • Experience in the domain of law enforcement response operations
  • Demonstrated ongoing AI skill development (e.g., prompt/context engineering, agent orchestration) and staying current with emerging AI technologies
  • B.A. or B.S. degree or higher
  • General knowledge of the intersection of legal guidance, policy and free speech on the Internet (note that this is not a practicing attorney role)