Law Enforcement Response Team Specialist (APAC)
TikTok
3 hours ago
Full-time
On-site
Singapore, Singapore
Specialist
Responsibilities
About the Team
The Law Enforcement Response Team (LERT) is part of the Trust & Safety team. As a LERT Specialist, you will be responsible for analysing and responding to time-sensitive user data requests, preservation requests and inquiries from law enforcement across Asia-Pacific, Middle-East and Africa. You will work in a global and cross-functional team to ensure user safety on the platform and mitigate legal risk. You take great pride in knowing that every day you are working hard to promote trust in our platform and ensuring the highest levels of user safety.
Responsibilities
- Reviewing and responding to an increasing number of user data and preservation requests from law enforcement agencies while protecting user privacy.
- Ensuring that all law enforcement requests are analysed and processed in compliance with applicable laws, internal Standard Operating Procedures, and our law enforcement guidelines, with a strong focus on evolving legal frameworks across Asia-Pacific, Middle-East and Africa.
- Collaborating with cross‑functional internal teams such as legal and external partners to deal with issues concerning user safety, data privacy and data disclosure.
- Ensuring operational excellence while upholding high quality, speed, and accuracy in your work.
- Gathering and analysing data on law enforcement requests to improve internal processes and consistently communicating with both internal and external stakeholders.
- Drafting internal documentation, workflows and procedures concerning user safety, data privacy and data disclosure.
- Keeping accurate internal records and clearly articulating operational decisions.
Qualifications
Minimum qualifications:
- Bachelor's degree and/or equivalent experience and a minimum of 3 years experience preferably in a Law Enforcement Response specialist role or legal field.
- Fluency in English and advanced English writing skills.
- Proven ability to analyse and accurately process data with exceptional attention to detail in a fast-moving environment; requires strong analytical, organisational, and time-management skills to work independently and prioritise effectively under tight deadlines.
- Understanding of the legal mechanisms for law enforcement data access, including Mutual Legal Assistance Treaties (MLAT), and court orders.
- Experience in navigating and complying with complex, strict regulatory environments, preferably with direct experience related to data privacy and disclosure rules in the technology sector.
- Be a team player who is willing to tackle challenging issues in a collaborative manner with your teammates in a fast-paced multi-cultural environment.
Preferred Qualifications:
- Bachelor's degree in law, criminal justice or similar.
- Experience in developing or refining operational policies and procedures in response to new legal or regulatory requirements.
Trust & Safety
Content that this role interacts with includes images, video, and text related to every-day life, but it can also include (but is not limited to) bullying; hate speech; child safety; depictions of harm to self and others, and harm to animals. Hence, it is possible that this role will be exposed to harmful content on a daily basis.
TikTok recognises that keeping our platform safe for the TikTok communities is no ordinary job which can be both rewarding and psychologically demanding and emotionally taxing for some. This is why we are sharing the potential hazards, risks and implications in this unique line of work from the start, so our candidates are well informed before joining.
We are committed to the wellbeing of all our employees and promise to provide comprehensive and evidence-based programs, to promote and support physical and mental wellbeing throughout each employee's journey with us. We believe that wellbeing is a relationship and that everyone has a part to play, so we work in collaboration and consultation with our employees and across our functions in order to ensure a truly person-centred, innovative and integrated approach.
About TikTok
TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.
Why Join Us
Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day.
We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us.
Diversity & Inclusion
TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.
About the Team
The Law Enforcement Response Team (LERT) is part of the Trust & Safety team. As a LERT Specialist, you will be responsible for analysing and responding to time-sensitive user data requests, preservation requests and inquiries from law enforcement across Asia-Pacific, Middle-East and Africa. You will work in a global and cross-functional team to ensure user safety on the platform and mitigate legal risk. You take great pride in knowing that every day you are working hard to promote trust in our platform and ensuring the highest levels of user safety.
Responsibilities
- Reviewing and responding to an increasing number of user data and preservation requests from law enforcement agencies while protecting user privacy.
- Ensuring that all law enforcement requests are analysed and processed in compliance with applicable laws, internal Standard Operating Procedures, and our law enforcement guidelines, with a strong focus on evolving legal frameworks across Asia-Pacific, Middle-East and Africa.
- Collaborating with cross‑functional internal teams such as legal and external partners to deal with issues concerning user safety, data privacy and data disclosure.
- Ensuring operational excellence while upholding high quality, speed, and accuracy in your work.
- Gathering and analysing data on law enforcement requests to improve internal processes and consistently communicating with both internal and external stakeholders.
- Drafting internal documentation, workflows and procedures concerning user safety, data privacy and data disclosure.
- Keeping accurate internal records and clearly articulating operational decisions.
Qualifications
Minimum qualifications:
- Bachelor's degree and/or equivalent experience and a minimum of 3 years experience preferably in a Law Enforcement Response specialist role or legal field.
- Fluency in English and advanced English writing skills.
- Proven ability to analyse and accurately process data with exceptional attention to detail in a fast-moving environment; requires strong analytical, organisational, and time-management skills to work independently and prioritise effectively under tight deadlines.
- Understanding of the legal mechanisms for law enforcement data access, including Mutual Legal Assistance Treaties (MLAT), and court orders.
- Experience in navigating and complying with complex, strict regulatory environments, preferably with direct experience related to data privacy and disclosure rules in the technology sector.
- Be a team player who is willing to tackle challenging issues in a collaborative manner with your teammates in a fast-paced multi-cultural environment.
Preferred Qualifications:
- Bachelor's degree in law, criminal justice or similar.
- Experience in developing or refining operational policies and procedures in response to new legal or regulatory requirements.
Trust & Safety
Content that this role interacts with includes images, video, and text related to every-day life, but it can also include (but is not limited to) bullying; hate speech; child safety; depictions of harm to self and others, and harm to animals. Hence, it is possible that this role will be exposed to harmful content on a daily basis.
TikTok recognises that keeping our platform safe for the TikTok communities is no ordinary job which can be both rewarding and psychologically demanding and emotionally taxing for some. This is why we are sharing the potential hazards, risks and implications in this unique line of work from the start, so our candidates are well informed before joining.
We are committed to the wellbeing of all our employees and promise to provide comprehensive and evidence-based programs, to promote and support physical and mental wellbeing throughout each employee's journey with us. We believe that wellbeing is a relationship and that everyone has a part to play, so we work in collaboration and consultation with our employees and across our functions in order to ensure a truly person-centred, innovative and integrated approach.
About TikTok
TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.
Why Join Us
Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day.
We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us.
Diversity & Inclusion
TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.