Learning Experience Leader

Company Description
TaskUs is a next-generation business processing outsourcing (BPO) company that combines human expertise with innovative technology to serve clients across industries. From Digital Customer Experience to Trust & Safety and AI services, TaskUs partners with the world’s most innovative and disruptive brands. Focused on protecting clients' interests and driving long-term success, TaskUs is powered by a team of highly skilled individuals. The company is committed to creating meaningful impacts through cutting-edge solutions and a people-first approach.

Role Description
What does a Learning Experience Leader really do?

Think of yourself as someone who will create and maintain a positive and professional learning environment in the organization. Imagine yourself going to work with one thing on your mind: you will design and expand training and development programs. These programs should be aligned with product-specific training methodologies and initiatives. As a Learning Experience Leader, you will:

Set the standards and expectations through your conduct, work ethic, integrity, and character;
Create and deliver end-user, partner, and distributor training which includes curriculum, training, and exams for all general preparatory courses prior to enterprise endorsement;
Deliver technical preparatory training covering basic skill requirements as identified by enterprise needs;
Accomplish projects and motivate trainees through effective training;
Continuously improve training programs and other learning opportunities across the organization;
Amend and revise programs as necessary for them to adapt to the changes occurring in the work environment;
Act as the content expert, and maintain relevant training documents and training materials for training conducted;
Develop and create effective induction programs;
Monitor and review trainees’ progress through questionnaires and discuss with their managers;
Ensure that statutory training requirements are met, understand e-learning techniques and identify where they are relevant, and be involved in the creation and/or delivery of e-learning packages;
Research and present new technologies and methodologies in workplace learning; and
Ensure that all trainees adhere to the company’s Code of Conduct.
The Learning Experience Leader will support learning and development of our Emergency Response (Tier 1) Agents.

Requirements:
Up to 25% travel required
Must be 18 years of age or older
High School Diploma or GED required. Four-year college degree (preferred) in a related field like industrial or applied sciences;
Proficient in Microsoft and Google applications
A problem solver and critical thinker
Follow well-defined methods, procedures, reports, forms, and competent aspects of the job
Can present and facilitate a class discussion
Energetic, enthusiastic, and creative—can think outside the box with different ways to motivate and engage an audience
With strong interpersonal, conflict management, mentoring, organizational, project management, and influencing skills
Has excellent oral and written communication skills
Can work in a flexible schedule including weekends, holidays, and longer hours
Must be previously certified in Tiers 3, 2, and 1 Fleet and Emergency Response.

Nice to Have:
At least 1 to 2 years of working experience in a related field (training or teaching experience
Has strong leadership skills, with proficiency in handling groups