LGBTQ+ Dating App - Safety and Compliance

Role Details

Location: San Pedro Sula or Tegucigalpa

Work Arrangement: Hybrid

Type of Support: Emails through Tickets

Contract Duration: Temporary - 60 days

Training Schedule: Monday - Friday, 9:00 am - 6:00 pm | Weekends off

Work Schedule: Sunday - Thursday, 12:00 pm - 9:00 pm | Friday - Saturday off

Expected Start Date: February 19, 2026

About Us

Crescendo represents peak CX performance in the AI era. We combine world-class outsourcing expertise with innovative technology to set a new standard in CX and operations, delivering results that scale and support that never sleeps.

More than that, Crescendo is about people. We don’t just connect talent with opportunity—we create a place where careers grow, ideas thrive, and people are empowered to make an impact. Join us at Crescendo, and let’s build the future of customer experience together.

Welcome To Crescendo. Welcome To What’s Next.

The Role

Do you like helping others? We are looking for talented folks to join our Compliance Support teams. We have a range of opportunities available for people who have built a career in the customer support space and those looking to break into the industry. We are interested in matching your unique skills, experience, and interests with one of our many partners across a variety of industries including Edtech, eCommerce, Fintech, Health and Wellness, and more. As part of the team, you’ll have the support you need to develop and grow your career. The reason you join won’t be the reason you stay.

What You’ll Do:

Deliver exceptional, friendly, and empathetic customer support via email to users of a leading LGBTQ+ dating platform
Help uphold the platform’s Community Guidelines by identifying and addressing policy violations with accuracy and sensitivity
Troubleshoot customer concerns using strong reading comprehension, critical thinking, and keen attention to detail
Navigate multiple tools and systems confidently across web, desktop, and mobile platforms
Work both independently and as part of a collaborative team to meet individual and team goals
Flag process inconsistencies and report them to Team Leads and management for continuous improvement
Partner with the Trust & Safety team to escalate sensitive or complex user issues for further review and resolution

What We Expect From You:

Excellent English skills, both verbal and written
Excellent problem-solving and communication skills
Organized, accountable, and responsible
Excellent time management skills; Punctuality and adherence to schedule required
Possess critical thinking, empathy, active listening, initiative, adaptability, and problem-solving skills
Ability to work in a fast-paced environment
Savvy with web, computer, and smartphones
Passion for creating an exceptional customer experience
Eager and curious to learn
Culturally, socially, and politically aware and advocate strongly for the LGBTQ+ community

What You’ll Get In Return:

Hybrid working arrangements
Competitive base salary
Generous paid time off
Comprehensive benefits package including medical, dental, and vision options
Access to free posture-based fitness workouts from home
Training and professional development opportunities
Be part of a people-first, values-driven organization
Work with innovative global partners and diverse teams

Company Culture Is At Our Core

Core values give our work intention and our culture its edge. They’re the standards we hold for ourselves, our partners, and each other.

Care for others: Empathy is a key driver. When people thrive, so does the mission
Embrace growth: Curiosity fuels progress. Take bold risks, sharpen your edge, go forward
Manifest trust: Trust is our currency. Earn it daily, protect it fiercely, and let it fuel what’s next
Take ownership: Bold choices with integrity at the core—that’s how impact lasts
Be humble: Humility opens the door to better ideas. Hear others, lift others, keep learning

Crescendo is proud to be an equal-opportunity workplace. We value diversity, inclusion, equity, and belonging and these pillars are at the heart of how we work together. We are committed to providing equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, Veteran status, or any other applicable legally protected characteristics in the location in which the candidate is applying. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

We are committed to the inclusion of all individuals and will make reasonable accommodations for qualified individuals with disabilities in our job application process. If you require assistance or accommodations to participate in the job application or interview process, please contact careers@crescendo.ai.

PRIVACY NOTICE

Crescendo is committed to ensuring your privacy and the protection of your personal data. By filling out the forms associated with your job application and submitting your data to us, you are giving us your consent to process your data and store it for potential recruitment and hiring purposes.

To understand more about Crescendo’s privacy program, including your rights and options for managing the personal data you submit to us, please visit our Privacy Center here.

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