About TikTok TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and its offices include New York, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.
Why Join Us Creation is the core of TikTok's purpose. Our platform is built to help imaginations thrive. This is doubly true of the teams that make TikTok possible. Together, we inspire creativity and bring joy - a mission we all believe in and aim towards achieving every day. To us, every challenge, no matter how difficult, is an opportunity; to learn, to innovate, and to grow as one team. Status quo? Never. Courage? Always. At TikTok, we create together and grow together. That's how we drive impact - for ourselves, our company, and the communities we serve.
Join us.
About Trust and Safety
Building a world where people can safely discover, create and connect. The Trust & Safety (T&S) team at TikTok helps ensure that our global online community is safe and empowered to create and enjoy content across all of our applications. We have invested heavily in human and machine-based moderation to remove harmful content quickly and often before it reaches our general community.
About The Team
Our mission is to build a world where people can safely discover, create and connect. The AI Data Service and Eco Operations (ADSEO) team is responsible for the operation of security model training, and iteration under TikTok and other international products, to ensure product security and create a good atmosphere for content creation and community interaction. You will have the opportunity to join the fast-growing space of AI and contribute to the development of cutting-edge products.
As a Quality Assurance team Lead (Linguistics), you will be responsible for managingm building and training a quality assurance team. You will manage a team of quality assurance specialists and drive continuous improvements by evaluating key project metrics. Additionally, you will play a key role in ensuring a strong understanding of quality assurance guidelines and standards within your team and relevant cross-functional stakeholders in the business.
Our frontline teams interact with images, video, text related to every-day life, but it can also include (but is not limited to) bullying; hate speech; child safety; depictions of harm to self and others, and harm to animals.
What will I be doing?
Lead, manage, recruit & develop a QA team, helping them to achieve their full potential and maintain high standards & quality of work
Coordinate and communicate closely with project key stakeholders to ensure the effective and timely RCA and action plans are completed and followed through
Responsible for ensuring that all services are delivered within the framework of Bytedance's core values and in line with existing policies & procedures
Actively promote and support inclusion, ensuring that individuals are supported to participate in community and work opportunities according to their interests and goals - Create an inspiring team environment with an open communication culture, utilizing clear goals and objective setting to help the team succeed
Reasonably arrange manpower to ensure good coverage of QA tasks, and optimize the quality management process of the project
Qualifications
What should I bring with me?
Bachelor’s Degree or equivalent education/experience, advanced degree in linguistic, literature, philosophy, journalism, or political science background is preferred.
2+ years experience in managing large multicultural teams with diverse skills/ Team Lead/coaching/Mentoring/Training
At least 3 years of experience working in a Content Labeling/Trust & Safety environment in Social Media
Strong attention to detail and ability to work independently - Possesses good interpersonal skills, demonstrates good judgment, training and coaching skills
Proven track record of working with cross-functional partners, across different countries, ideally have experience with different European markets/region
Excellent written and verbal communication skills in English. English proficiency is required as you will predominantly support an AI model which operates in English
Trust & Safety recognises that keeping our platform safe for TikTok communities is no ordinary job which can be both rewarding and psychologically demanding and emotionally taxing for some. This is why we are sharing the potential hazards, risks and implications in this unique line of work from the start, so our candidates are well informed before joining.We are committed to the wellbeing of all our employees and promise to provide comprehensive and evidence-based programs, to promote and support physical and mental wellbeing throughout each employee's journey with us. We believe that wellbeing is a relationship and that everyone has a part to play, so we work in collaboration and consultation with our employees and across our functions in order to ensure a truly person-centred, innovative and integrated approach.
TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.