Live Meeting Transcription Specialist

Description

TELUS Digital is building a high-impact team of Machine Learning Consultants working alongside Policy Enforcement specialists to provide actionable insights on AI decision-making. As a Machine Learning Consultant, you will play a pivotal role in analyzing, fine-tuning, and optimizing machine learning models for content moderation and policy enforcement. You will evaluate complex, nuanced content, provide feedback on AI reasoning processes, and collaborate with policy experts to ensure model outputs align with organizational guidelines. Your work will directly influence model performance, annotation workflows, and the quality of AI-driven policy decisions. Main Responsibilities: Evaluate and provide feedback on AI model outputs and reasoning (chain-of-thought) for nuanced Trust & Safety cases. Perform high-quality content annotations in collaboration with Policy Experts. Support supervised fine-tuning and reinforcement learning (RLHF) processes. Conduct data analysis to detect patterns, trends, and model weaknesses. Produce clear reports and insights for engineering and policy teams. Collaborate closely with policy enforcement teams to ensure ML models adhere to guidelines. Maintain confidentiality and handle sensitive content responsibly. Requirements: 2+ year experience in AI model supervised fine-tuning or reinforcement learning (RLHF) 2+ year experience in Machine Learning operations (MLOps) 1+ year experience in User-Generated Content (UGC) moderation / Trust & Safety operations Strong data analysis, trend detection, and report writing skills Ability to handle gray-area or edge-case scenarios Native level English communication skills Detail-oriented with ability to follow complex workflows and guidelines TELUS Values: TELUS recognizes and embraces the importance of values in our ever-changing workplace. To be successful, all applicants must demonstrate behaviors that are reflective of our values: We passionately put our customers and communities first We embrace changes and innovate courageously We grow together through spirited teamwork At TELUS, we are committed to diversity and equitable access to employment opportunities based on ability. Equal Opportunity Employer: At TELUS International, we are proud to be an equal-opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants’ qualifications, merits, competence, and performance without regard to any characteristic related to diversity.

Equal Opportunity Employer Statement

At TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants’ qualifications, merits, competence and performance without regard to any characteristic related to diversity.

Seniority level
Entry level
Employment type
Full-time
Job function
Administrative
Industries
IT Services and IT Consulting