Localized Content Specialist

Description

The team at Telus Digital AI is seeking a Ukrainian Content Specialist to work within the online video platform market, providing cultural and language expertise to improve the quality of online video content.

The role will involve working closely with Quality Controllers to assess video content as well as the performance of a large multi-lingual community and to individually review contributors’ work based on a set of standards and guidance. The successful candidate will work with a large community and this role requires candidates with excellent attention to detail and a high level of communications skills, both verbal and written, in English.

Responsibilities

• A high degree of confidence, experience and knowledge of using internet-based technologies and online research in day-to-day tasks.
• Measure adherence of resources to strict sets of guidelines and determine any potential quality issues.
• Careful input of data for trend analysis and follow-up.
• Conduct root cause analysis of performance issues of individual resources on an on-going basis.
• Continuously self-review and remain up-to-date on all guidelines and instructions available.
• Develop reports and trends to be shared for action.
• Support the team of Quality Controllers.
• This role may evolve and change based on business requirements.
  
  

Project Overview

Work style: 100% remote

Start date: ASAP

End date: 31.12.2026

Employment type: Fixed-term contract

Key Skills & Requirements

• Fluency in English and Ukrainian is essential
• Proficiency in Office or GSuite
• Verbal, written, and listening skills, along with the ability to provide expertise at all levels of the business and with customers, should be demonstrated.
• The ideal candidate will possess a keen awareness of current events and political landscape
• 3rd Level Qualification or equivalent work experience is essential
• Strong research skills, with the ability to read and understand complex guidelines, and to apply those guidelines to user behavior
• Excellent time management and organization skills, as well as flexibility and adaptability to changing priorities.
• Only shortlisted candidates will be contacted/interviewed.
• Kindly attach your updated CV in English.
  
  

About Us

AI Data Solutions

Creating and enhancing the world's data to enable better AI via human intelligence.

We help companies test and improve machine learning models via our global AI Community of 1 million+ annotator and linguists. Our proprietary AI training platform handles all data types (text, images, audio, video, and geo) across 500+ languages and dialects. Our AI Data Solutions vastly enhance AI systems across a range of applications from advanced smart products, to better search results, to expanded speech recognition, to more human-like bot interactions and so much more.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

About Company

TELUS Digital is the customer experience transformation partner to the world's most admired brands. Our diverse team weaves data, technology, and human ingenuity to deliver differentiated customer journeys, drive operational effectiveness, and scale AI solutions with meaningful value and positive impact.

We craft real-world solutions in the moments that matter, from customer acquisition to lifelong loyalty. Enabled by our global reach - spanning 78,000 experts in 33 countries - and deep industry expertise, we help over 600 organizations make the customer experience feel effortless.

Our solutions span Data & AI, Digital Experience & IT, CX Management and Trust & Safety. At the core of our innovation is Fuel iX™, an enterprise-grade generative AI platform that helps clients safely access and optimize leading LLMs to scale their own AI from pilot to production.

Equal Opportunity Employer Statement

At TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicant's qualifications, merits, competence and performance without regard to any characteristic related to diversity.