LPO Triage Specialist, Japanese - Trust & Safety

Responsibilities

The Legal Policy Operations Triage Team is the first point of transfer for credible, specific and imminent escalations to the Emergency Response Team and Child Safety Teams for processing. The LPO Triage team is the first line of defence when dealing with extreme risk on Tiktok.

What will I be doing?

Triage Responsibilities

• Immediate assessment and review of Emergency & Child Safety Livestream content that poses an extreme risk of serious injury or death to a user and /or child abuse or exploitation
• Extensive knowledge across relevant policies to enable swift decision making adhering to robust SLA's
• Reviewing content, posts, comments, users profiles while assessing the escalation in line with a risk assessment matrix
• Record relevant notes and decisions in line with policies and SOP's
• Collaborate closely with cross-functional teams to drive improvements to policies and processes
• The ability to work with sensitive issues that include suicide content, child exploitation, a variety of religious and political views, violence, and adult content
• Drive and participate in key projects across Trust and Safety
  

Qualifications

Minimum Qualifications:

• 1-2 years experience in Trust Safety, Law Enforcement/Government agencies
• Fluency in English & Japanese (written and verbal communication)
• Experience with handling and viewing distressing and sensitive content
• Ability to perform duties objectively, devoid of inherent biases or personal beliefs
• Experience of assessing risk and the ability to think critically and make quick decisions
• Experience communicating with cross-functional teams
• Experience working independently with sound judgement
• Ability to work in a fast paced environment
• This role requires you to work full weekend coverage and public holidays due to the necessity of 24/7 coverage during normal office hours at least six months a year.
• Mandatory minimum 3 days RTO
  

Preferred Qualifications

• You are proactive towards complying with procedures, policies, and objectives set in place and taking a disciplined approach when undertaking tasks
• Proven ability to make important decisions independently and multi-task under pressure, responding quickly to changing situations in complex environments without compromising quality
• Demonstrate good analytical, troubleshooting, and problem-solving skills
  

Job Information

About TikTok

TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.

Why Join Us

Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day.

We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us.

Diversity & Inclusion

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

Trust & Safety

TikTok recognises that keeping our platform safe for the TikTok communities is no ordinary job which can be both rewarding and psychologically demanding and emotionally taxing for some. This is why we are sharing the potential hazards, risks and implications in this unique line of work from the start, so our candidates are well informed before joining.

We are committed to the wellbeing of all our employees and promise to provide comprehensive and evidence-based programs, to promote and support physical and mental wellbeing throughout each employee's journey with us. We believe that wellbeing is a relationship and that everyone has a part to play, so we work in collaboration and consultation with our employees and across our functions in order to ensure a truly person-centred, innovative and integrated approach.