Mail Operations Lead, Anti Abuse Ops (Trust & Safety)

As one of a team of Mail Operations functional leads on the Trust & Safety team, you will help protect users by reducing spam, phishing, and other abusive behaviors across our email ecosystem at global scale.

Description

In this role, you will have an active role in defining operational strategy and execution for mail integrity, working closely with Product, Engineering, Policy, Legal, Support and Vendor teams. You will operate in a fast-moving, adversarial environment, balancing automation and human review to reduce harm while preserving a high-quality user experience.

Minimum Qualifications

Bachelor’s degree or equivalent practical experience. 12+ years of experience in mail operations, abuse prevention, mail or messaging operations, content moderation, or related fields. 8+ years of experience being an operational, hands on lead across spam filtering teams across multiple time zones. Experience operating large-scale, global workflows in ambiguous and fast-changing environments. Strong analytical and problem-solving skills with a track record of data-driven decision-making.

Preferred Qualifications

Experience working on email platforms, messaging systems, or large-scale anti-spam/anti-abuse programs. Familiarity with ML-based classification systems, rules engines, and adversarial abuse patterns. Excellent written and verbal communication skills, including influencing senior stakeholders. Active participation in industry trust groups is a plus.