Manager, Moderation Quality
TikTok USDS Joint Venture
4 hours ago
Full-time
On-site
Scottsdale, Arizona, United States
Manager
Responsibilities
About the Team
Trust and Safety Operations is a pivotal team within U.S. Data Security. We strive to enable TikTok to become the most trusted and secure platform in the US through operational excellence in content moderation via innovations in technology, optimization in processes and investment in people. We ensure that we enforce our policies based on our community guidelines and we take appropriate actions in a timely manner to minimize risks on our platform to our users and advertisers.
This team performs a critical function that supports our efforts to address objectionable or disturbing content. Content that this role interacts with includes images, video, and text related to every-day life, but it can also include (but is not limited to) bullying; hate speech; child abuse; sexual assault; torture; bestiality; self-harm; suicide; and murder. It is possible that this role will be exposed to harmful content on a daily basis.
About the Role
The Manager of Moderation Quality is a critical leadership role on TikTok's USDS Trust and Safety Safety Operations team, responsible for building and leading the team that serves as the last line of defense for platform quality. You will own the comprehensive quality framework for all of your LOB moderation operations, ensuring that our in-house and BPO teams enforce TikTok's policies with the highest degree of accuracy and consistency.
You will lead a team of expert Quality Analysts, guiding them to uncover data-driven insights, identify systemic risks, and translate quality signals into actionable business intelligence. As a leader, you will be responsible for not only the strategic direction of our quality programs but also for the growth, development, and well-being of your team. Working cross-functionally with leaders in Operations, Policy, Product, and Engineering, you will be the central voice of moderation quality, driving the initiatives that protect our community and uphold the integrity of our platform.
Key Responsibilities
Team Leadership & Development
- Lead, mentor, and develop a high-performing team of Quality Analysts, fostering a culture of analytical rigor, accountability, and continuous improvement.
- Manage team performance, set clear goals, and provide regular coaching and feedback to support career growth and development.
- Champion team well-being and resilience, implementing best practices to support individuals working with graphic content.
- Oversee resource planning and allocation for the quality team to ensure adequate support for all moderation queues and BPO partners.
Quality Strategy & Framework Ownership
- Design, own, and continuously improve the end-to-end quality assurance framework for all USDS Safety Operations LOB moderation, including audit methodologies, calibration processes, and RCA procedures.
- Define the strategic roadmap for quality, translating performance data and error trends into long-term initiatives that address systemic risks and improve moderator accuracy at scale.
- Set and enforce quality KPI targets for all internal and vendor teams, holding partners accountable for meeting performance standards.
- Oversee the evaluation of moderation AI model performance from a quality perspective, providing strategic recommendations to improve model-assisted enforcement workflows.
Stakeholder Management & Influence
- Serve as the primary quality stakeholder for leadership and cross-functional partners, translating complex quality data into clear, strategic narratives.
- Use data-driven insights to influence key decisions in Policy, Training, Product, and Scaled Operations, ensuring the voice of quality is a key factor in the moderation lifecycle.
Data-Driven Insights & Reporting
- Drive the vision for "quality intelligence," directing the team to produce impactful analyses, dashboards, and business reviews that inform executive-level strategy.
- Synthesize quantitative and qualitative findings from your team's analyses to report on the overall health of moderation quality to leadership.
- Ensure the highest standard of data integrity and reporting automation, empowering the organization to make faster, more informed decisions.
Qualifications
Minimum Qualifications
- BA/BS degree or equivalent experience.
- 5+ years of experience in Trust & Safety, with at least 3 years focused on quality assurance, analytics, or operational excellence.
- 2+ years of direct people management experience, with a proven track record of building and developing successful teams.
- Deep expertise in designing and scaling QA programs (auditing, calibration, RCA) in a content moderation environment.
- Demonstrated experience using data to influence leadership and drive significant operational improvements.
- Exceptional ability to navigate ambiguity, lead through influence, and manage competing priorities in a fast-paced environment.
Preferred Qualifications
- Experience managing quality programs for large-scale, global BPO operations.
- Advanced proficiency in data analysis and visualization tools (e.g., SQL, Tableau).
- Proven ability to partner effectively with Product and Engineering teams on tooling and automation solutions.
- Experience presenting complex data and strategic recommendations to executive-level audiences.
- Strong program management skills and experience leading large, cross-functional initiatives.
Trust & Safety
Content that this role interacts with includes images, video, and text related to every-day life, but it can also include (but is not limited to) bullying; hate speech; child safety; depictions of harm to self and others, and harm to animals. Hence, it is possible that this role will be exposed to harmful content on a daily basis.
TikTok recognises that keeping our platform safe for the TikTok communities is no ordinary job which can be both rewarding and psychologically demanding and emotionally taxing for some. This is why we are sharing the potential hazards, risks and implications in this unique line of work from the start, so our candidates are well informed before joining.
We are committed to the wellbeing of all our employees and promise to provide comprehensive and evidence-based programs, to promote and support physical and mental wellbeing throughout each employee's journey with us. We believe that wellbeing is a relationship and that everyone has a part to play, so we work in collaboration and consultation with our employees and across our functions in order to ensure a truly person-centred, innovative and integrated approach.
About USDS
TikTok USDS Joint Venture LLC is dedicated to the safety and security of millions of Americans who create, discover, and connect with what they love on the apps we operate. The Joint Venture has been established in compliance with the Executive Order signed by President Trump on September 25, 2025. Our foundation is a comprehensive data privacy and cybersecurity program we operate under defined safeguards to protect national security and secure U.S. user data, apps and the algorithm. We safeguard the U.S. content ecosystem, holding decision-making authority for trust and safety policies and moderation. USDS Joint Venture helps ensure Americans can continue to express their creativity, discover new hobbies and interests, and build thriving communities and businesses on a global scale.
On-site presence across teams allows the company to operate with greater speed, alignment, and agility — especially in areas like real-time decision-making, team development, and integrated execution. As such, the company is shifting from a hybrid work model to a fully in-person schedule up to 5 days a week.
Why Join Us
Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day.
We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us.
Diversity & Inclusion
TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.
USDS Reasonable Accommodation
USDS is committed to providing reasonable accommodations in our recruitment processes for candidates with disabilities, pregnancy, sincerely held religious beliefs or other reasons protected by applicable laws. If you need assistance or a reasonable accommodation, please reach out to us at https://tinyurl.com/USDS-RA
About the Team
Trust and Safety Operations is a pivotal team within U.S. Data Security. We strive to enable TikTok to become the most trusted and secure platform in the US through operational excellence in content moderation via innovations in technology, optimization in processes and investment in people. We ensure that we enforce our policies based on our community guidelines and we take appropriate actions in a timely manner to minimize risks on our platform to our users and advertisers.
This team performs a critical function that supports our efforts to address objectionable or disturbing content. Content that this role interacts with includes images, video, and text related to every-day life, but it can also include (but is not limited to) bullying; hate speech; child abuse; sexual assault; torture; bestiality; self-harm; suicide; and murder. It is possible that this role will be exposed to harmful content on a daily basis.
About the Role
The Manager of Moderation Quality is a critical leadership role on TikTok's USDS Trust and Safety Safety Operations team, responsible for building and leading the team that serves as the last line of defense for platform quality. You will own the comprehensive quality framework for all of your LOB moderation operations, ensuring that our in-house and BPO teams enforce TikTok's policies with the highest degree of accuracy and consistency.
You will lead a team of expert Quality Analysts, guiding them to uncover data-driven insights, identify systemic risks, and translate quality signals into actionable business intelligence. As a leader, you will be responsible for not only the strategic direction of our quality programs but also for the growth, development, and well-being of your team. Working cross-functionally with leaders in Operations, Policy, Product, and Engineering, you will be the central voice of moderation quality, driving the initiatives that protect our community and uphold the integrity of our platform.
Key Responsibilities
Team Leadership & Development
- Lead, mentor, and develop a high-performing team of Quality Analysts, fostering a culture of analytical rigor, accountability, and continuous improvement.
- Manage team performance, set clear goals, and provide regular coaching and feedback to support career growth and development.
- Champion team well-being and resilience, implementing best practices to support individuals working with graphic content.
- Oversee resource planning and allocation for the quality team to ensure adequate support for all moderation queues and BPO partners.
Quality Strategy & Framework Ownership
- Design, own, and continuously improve the end-to-end quality assurance framework for all USDS Safety Operations LOB moderation, including audit methodologies, calibration processes, and RCA procedures.
- Define the strategic roadmap for quality, translating performance data and error trends into long-term initiatives that address systemic risks and improve moderator accuracy at scale.
- Set and enforce quality KPI targets for all internal and vendor teams, holding partners accountable for meeting performance standards.
- Oversee the evaluation of moderation AI model performance from a quality perspective, providing strategic recommendations to improve model-assisted enforcement workflows.
Stakeholder Management & Influence
- Serve as the primary quality stakeholder for leadership and cross-functional partners, translating complex quality data into clear, strategic narratives.
- Use data-driven insights to influence key decisions in Policy, Training, Product, and Scaled Operations, ensuring the voice of quality is a key factor in the moderation lifecycle.
Data-Driven Insights & Reporting
- Drive the vision for "quality intelligence," directing the team to produce impactful analyses, dashboards, and business reviews that inform executive-level strategy.
- Synthesize quantitative and qualitative findings from your team's analyses to report on the overall health of moderation quality to leadership.
- Ensure the highest standard of data integrity and reporting automation, empowering the organization to make faster, more informed decisions.
Qualifications
Minimum Qualifications
- BA/BS degree or equivalent experience.
- 5+ years of experience in Trust & Safety, with at least 3 years focused on quality assurance, analytics, or operational excellence.
- 2+ years of direct people management experience, with a proven track record of building and developing successful teams.
- Deep expertise in designing and scaling QA programs (auditing, calibration, RCA) in a content moderation environment.
- Demonstrated experience using data to influence leadership and drive significant operational improvements.
- Exceptional ability to navigate ambiguity, lead through influence, and manage competing priorities in a fast-paced environment.
Preferred Qualifications
- Experience managing quality programs for large-scale, global BPO operations.
- Advanced proficiency in data analysis and visualization tools (e.g., SQL, Tableau).
- Proven ability to partner effectively with Product and Engineering teams on tooling and automation solutions.
- Experience presenting complex data and strategic recommendations to executive-level audiences.
- Strong program management skills and experience leading large, cross-functional initiatives.
Trust & Safety
Content that this role interacts with includes images, video, and text related to every-day life, but it can also include (but is not limited to) bullying; hate speech; child safety; depictions of harm to self and others, and harm to animals. Hence, it is possible that this role will be exposed to harmful content on a daily basis.
TikTok recognises that keeping our platform safe for the TikTok communities is no ordinary job which can be both rewarding and psychologically demanding and emotionally taxing for some. This is why we are sharing the potential hazards, risks and implications in this unique line of work from the start, so our candidates are well informed before joining.
We are committed to the wellbeing of all our employees and promise to provide comprehensive and evidence-based programs, to promote and support physical and mental wellbeing throughout each employee's journey with us. We believe that wellbeing is a relationship and that everyone has a part to play, so we work in collaboration and consultation with our employees and across our functions in order to ensure a truly person-centred, innovative and integrated approach.
About USDS
TikTok USDS Joint Venture LLC is dedicated to the safety and security of millions of Americans who create, discover, and connect with what they love on the apps we operate. The Joint Venture has been established in compliance with the Executive Order signed by President Trump on September 25, 2025. Our foundation is a comprehensive data privacy and cybersecurity program we operate under defined safeguards to protect national security and secure U.S. user data, apps and the algorithm. We safeguard the U.S. content ecosystem, holding decision-making authority for trust and safety policies and moderation. USDS Joint Venture helps ensure Americans can continue to express their creativity, discover new hobbies and interests, and build thriving communities and businesses on a global scale.
On-site presence across teams allows the company to operate with greater speed, alignment, and agility — especially in areas like real-time decision-making, team development, and integrated execution. As such, the company is shifting from a hybrid work model to a fully in-person schedule up to 5 days a week.
Why Join Us
Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day.
We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us.
Diversity & Inclusion
TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.
USDS Reasonable Accommodation
USDS is committed to providing reasonable accommodations in our recruitment processes for candidates with disabilities, pregnancy, sincerely held religious beliefs or other reasons protected by applicable laws. If you need assistance or a reasonable accommodation, please reach out to us at https://tinyurl.com/USDS-RA