Manager, Strategy & Operations

Swooped is a Talent Platform (not a staffing agency). We are not the employer for this role and do not make hiring decisions. Clicking "Apply" takes you to Swooped to review the role and hiring company details.

About the Opportunity

The organization is seeking a Manager on the Strategy & Operations (S&O) team. S&O plays a critical role across the business to deliver the insights, clarity, alignment, and operational rigor that enable teams to scale with impact.

As a Manager on the S&O team, this role will lead a team of Program Managers supporting five critical pillars: Payments Risk, Content Risk, CDD, EDD, and Tooling. This role will serve as a strategic thought partner to leadership, own the execution and health of high-impact programs, and build the organizational capabilities needed to keep the platform safe, compliant, and operationally excellent. This role is designed for a people-first leader who can translate ambiguous, high-stakes problems into structured programs, develop and retain top talent, and drive meaningful outcomes across a complex, cross-functional environment.

Key Responsibilities

• Lead, mentor, and develop a team of Program Managers, fostering a culture of accountability, continuous improvement, and high performance.
• Set clear performance expectations, provide ongoing coaching and feedback, and conduct regular career development conversations to grow and retain top talent.
• Serve as a strategic thought partner to S&O and functional leadership, translating business priorities into structured, measurable programs with clear owners and milestones.
• Oversee program management for Trust & Safety initiatives, including the design, launch, and iteration of policies and enforcement workflows that protect users and maintain platform integrity.
• Lead programs supporting the organization's risk management and regulatory compliance obligations, ensuring work is executed on time and meets internal and external standards.
• Drive cross-functional collaboration with Legal, Policy, Engineering, Product, and Finance to translate Trust & Safety and compliance priorities into operational programs.
• Manage programs that bridge Product and Trust & Safety teams, ensuring seamless go-to-market readiness, feature launches, and operational handoffs.
• Establish and maintain operational playbooks, escalation frameworks, and KPIs to measure the effectiveness of programs across all three pillars.
• Identify structural inefficiencies, emerging risks, and gaps in existing operations; develop and implement scalable solutions with measurable impact.
• Lead quarterly and annual planning cycles for the team, including OKR setting, resource allocation, and roadmap development.
• Build executive-ready reporting, performance narratives, and strategic recommendations that drive clarity and alignment at the senior leadership level.
• Drive change management efforts associated with new programs, policies, tooling launches, or organizational models.

Required Qualifications

• 7+ years of experience in program management, strategy & operations, management consulting, or a related field, with at least 2 years in a people management role.
• Proven track record of leading and developing high-performing teams in fast-paced, high-growth environments.
• Demonstrated experience managing complex, cross-functional programs that delivered measurable outcomes at the senior leadership level.
• Experience working in or closely with Trust & Safety, Risk, Compliance, or Policy functions.
• Strong business judgment with the ability to balance operational efficiency, risk mitigation, and long-term strategy.
• Exceptional organizational skills with the ability to manage multiple high-priority workstreams simultaneously without losing sight of the details.
• Strong executive communication skills — able to distill complex, ambiguous situations into clear narratives and actionable recommendations.
• Ability to operate autonomously and proactively in ambiguous, fast-moving environments.
• Demonstrated ability to build influence and drive alignment across diverse stakeholder groups without direct authority.
• Experience in Trust & Safety, fraud prevention, compliance, platform risk, or marketplace integrity at a high-growth technology, ecommerce, fintech, or marketplace company.
• Familiarity with regulatory frameworks relevant to technology platforms.
• Proficiency with project management tools such as ClickUp, Jira, or Monday.com; comfort with data tools such as SQL, Tableau, or Looker is a plus.

Why you’ll love it here

• Make an Impact: Be part of a mission-driven organization making a positive difference in millions of lives every year.
• Innovative Environment: Work with a diverse, passionate, and talented team in a fast-paced, forward-thinking atmosphere.
• Collaborative Team: Join a fun and collaborative team that works hard and celebrates success together.
• Competitive Benefits: Enjoy competitive pay and comprehensive healthcare benefits.
• Holistic Support: Enjoy financial assistance for things like hybrid work, family planning, along with generous parental leave, flexible time-off policies, and mental health and wellness resources to support overall well-being.
• Growth Opportunities: Participate in learning, development, and recognition programs to help you thrive and grow.
• Commitment to DEI: Contribute to diversity, equity, and inclusion through ongoing initiatives and employee resource groups.
• Community Engagement: Make a difference through volunteering programs.

The organization lives by its core values: impatient to be great, find a way, earn trust every day, fueled by purpose. Be a part of something bigger.

The annual U.S. salary range for this full-time position is $144,000- $216,000. The organization also offers equity and other benefits to employees, including healthcare, dental, vision, life insurance and 401(k) saving program. In addition to this wage, there are geolocation differentials that will increase pay depending on the work location. Additionally pay may vary depending on other factors including skills, experience, education, or training.

The organization is an equal opportunity employer that actively pursues candidates of diverse backgrounds and experiences. It does not discriminate on the basis of race, color, religion, ethnicity, nationality or national origin, sex, sexual orientation, gender, gender identity or expression, pregnancy status, marital status, age, medical condition, mental or physical disability, or military or veteran status.