Established in 2004, we are a tech pioneer offering world-class adult entertainment and games on some of the internet’s safest and most popular platforms. With the support of an international team of dynamic and collaborative innovators, we are on a mission to enable safe user experiences and empower our communities by celebrating diversity, inclusion, and expression — all while maintaining robust trust-and-safety protocols.
We embrace the best of both worlds! Local talent can thrive in our collaborative office space with the flexibility of a hybrid work environment, while remote team members play an integral role in shaping our dynamic culture from afar. We have offices in Montreal (Quebec), Austin (Texas) and Nicosia (Cyprus).
A select number of positions require full-time in office attendance*
As Manager of Trust & Safety Operations, you will lead safety policy across our global websites and apps, enhancing user experience and shaping the future of our brands. Collaborating with teams across Communications, Corporate Security, Support, Legal, and Engineering, you'll proactively identify risks, develop global policies, and implement safety tools. Your role includes reviewing policies, monitoring regulatory changes, engaging with advocacy and research groups, and coordinating with Legal and Communications to effectively roll out and communicate initiatives.
What You Will Be Doing
Prioritizing community safety
Collaborating with moderation teams to improve processes and tools
Developing and overseeing various policies, enforcement procedures, and reporting mechanisms
Overseeing the legal response team and reporting of abuse incidents to relevant NGOs or law enforcement
Preparing documentation related to new policies, procedures, and tools.
Proactively identifying risks to the company and its business interests
Collaborating with outside Trust and Safety vendors on tools and initiatives
Supporting the standardization of all policies across all internal business units and content sharing platforms
Overseeing data analysis and regular reporting to identify and evaluate abuse trends to adapt and improve policies and processes
Must Haves
What you’ll need to be successful:
5+ years of experience working in trust & safety operations/ internet safety
1+ years of experience in a people leadership role or experience leading large projects
Bachelor’s degree in law, communications, marketing, or related field
Familiar with different areas of abuse related to Trust and Safety, such as child safety, non-consensual content or fraud
Experience in customer support, anti-abuse or content review
Ability to build effective relationships with cross-functional partners
Ability to communicate effectively at all levels
Experience working in fast-paced environments and juggling many projects at once
Track record showing effective business judgment
Excellent critical thinking and problem-solving skills
As an equal opportunity employer, we celebrate diversity and are committed to creating an inclusive environment for all employees