Manager, Trust Strategy & Operations

At eBay, we're more than a global ecommerce leader — we’re changing the way the world shops and sells. Our platform empowers millions of buyers and sellers in more than 190 markets around the world. We’re committed to pushing boundaries and leaving our mark as we reinvent the future of ecommerce for enthusiasts.

Our customers are our compass, authenticity thrives, bold ideas are welcome, and everyone can bring their unique selves to work — every day. We're in this together, sustaining the future of our customers, our company, and our planet.

Join a team of passionate thinkers, innovators, and dreamers — and help us connect people and build communities to create economic opportunity for all.

About the team and the role:

eBay, Inc. seeks Manager, Trust Strategy & Operations in Draper, UT

What you will accomplish: 

Job Duties: Partner with the Live Business Unit, Trust domain experts and cross functional partners to develop end-to-end Trust strategies specifically for the live commerce environment. Build and deliver high impact analysis and presentations to secure approval and/or resources from senior Business, Product, and Risk leaders. Create and enforce policies related to user conduct, transactions and post transaction experiences on the platform. Identify and monitor potential risks within the live commerce ecosystem. Enhance standard operating procedures to ensure policy compliance and operational efficiency. Establish and track key performance indicators (KPIs). Provide regular updates and actionable insights to leadership. Conduct data-driven analysis to identify trends and areas for improvement. Partial telecommuting permitted from within a commutable distance.

What you will bring:

Minimum Requirements: Bachelor’s degree, or foreign equivalent, in Economics, Business, Marketing, Product Design, or a related field, plus two years of experience in trust and safety, strategy and operations, strategic program management, or related field.

Special Skill Requirements: 

Two years of experience required in each of the following: 

• Ecommerce marketplace trust & safety, strategy & operations, or strategic program management

• Analyze and size complex data, identify critical issues, and develop effective product & policy solutions in a dynamic business environment with rapidly changing priorities 

• End to end management of 3rd party vendor relationships 

• Designing, tracking, and reporting on performance metrics up to and including senior leadership 

• Partnering with analytics teams to develop roadmaps and manage requests backlogs 

• Conducting quantitative and qualitative market research in partnership with business, analytics, and insights teams 

• Cross-functional team leadership including meeting ownership and tracking and driving to closure on action items 

• Crafting and delivering presentations and performance updates to senior executives 

• Developing business and product requirements documents and collaborating with product management and engineering professionals to launch new features 

• eCommerce marketplace expertise, knowledge and understanding of 2-sided marketplace operations 

• Google/Microsoft suite, document and slide deck writing as well as spreadsheet-based data analysis

Must be legally authorized to work in the U.S. without sponsorship. 

Additional Details

Base pay offered may vary depending on multiple individualized factors, including location, skills, and experience. The total compensation package for this position may also include other elements, including a target bonus and restricted stock units (as applicable) in addition to a full range of medical, financial, and/or other benefits (including 401(k) eligibility and various paid time off benefits, such as PTO and parental leave). Details of participation in these benefit plans will be provided if an employee receives an offer of employment.

If hired, employees will be in an “at-will position” and the Company reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, Company or individual department/team performance, and market factors.

eBay is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, veteran status, and disability, or other legally protected status. If you have a need that requires accommodation, please contact us at talent@ebay.com. We will make every effort to respond to your request for accommodation as soon as possible. View our accessibility statement to learn more about eBay's commitment to ensuring digital accessibility for people with disabilities.

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