Market Program Manager, UKI - Trust & Safety (Specified Purpose Contract)

Responsibilities
Our Trust & Safety (T&S) team's commitment is to keep our online community safe. We have invested heavily in human and machine-based moderation to remove harmful content quickly and often before it reaches our general community.

Our Regional Risk Response team identifies risks in our local communities, qualifies any detected signals and collaborates cross-functionally to address and prevent potential emerging risks. As a Market Program Manager, you are the glue that ensures our policies, programs, and systems work together across our many features to protect consumers and prevent abuse in the UK & Ireland markets. You will provide critical market level analysis and understanding that will allow each market to increase their impact and drive more strategic direction and improve transparency within and outside of Trust and Safety. You work to push projects and operational changes forwards, implement policy changes, and define new processes. You coordinate between product managers, operations teams, and policy specialists to actually get things done.

It is possible that this role will be exposed to harmful content as part of the core role, usually as part of risk detection, data or content analysis, and in response to escalation requests. Some content viewed may violate our community guidelines, which include but are not limited to bullying; hate speech; child abuse; sexual assault; torture; bestiality; self-harm; suicide; murder.

This role is primarily open in London, UK. Dublin, Ireland may be considered as an alternative.

Please note, this is a Specified Purpose contract for Maternity Leave. This contract will be for 12 months for the duration of the relevant maternity leave for which the cover is needed

What will I be doing?
- Responsible for driving routine research and analysis of market health and risk landscape, including, but not exclusively, news reports, social media, cross-functional escalations, as well as operational and market health data.
- Produce internal reports on public perception and identified risks to inform mitigation initiatives, identify trends and work cross-functionally to develop solutions and increase our ability to mitigate and reduce the impact of emerging risks across our lines of business.
- Craft risk prevention process and strategy for UK & Ireland on TikTok platforms with a focus on safety issues such as Youth Safety, Hate, Fraud & Scams, etc.
- Work closely with cross-functional partners both inside and outside Trust and Safety (for example Content Policy, Product Management, Data Analytics, Operations, Public Policy and Communications) to identify, assess and resolve safety-related gaps or issues in our products, promote community well-being and user safety with optimization of product features and product strategy.
- Work on initiatives across various features such as Video, Live, comments, follow/like, accounts, etc. with both qualitative and quantitative approaches to detect potential risks in the community, then craft features and strategies to mitigate these risks. This means initiating and driving project definition and scoping, as well as implementation and execution with cross functional stakeholders.

Qualifications
Minimum Qualifications:
- Strong understanding of the UK & Ireland User Generated Content (UGC) market, as well as the regional political, regulatory and cultural landscape.
- You have fluency in English.
- You have strong program/project or product management experience, ideally within a safety/risk control strategy environment. As a result of this, you display excellent time management and problem-solving skills.
- You are comfortable with large volumes of data and able to do in-depth data analysis, interpretation and reporting, for example, using Excel features such as Pivot tables, Functions, Charts, etc. Familiarity with SQL is a bonus.
- You are able to work in a high tempo environment, adapt, respond to day-to-day challenges of the role.
- You practise resilience and commitment to self-care to manage the emotional demands of the role.
- You are a team player with strong interpersonal and collaborative skills.

Preferred Qualifications:
- Strong knowledge of Trust and Safety issues, operations and challenges. An understanding of how Human Exploitation and Fraud & Scams manifest on social media is a strong bonus.

About TikTok
TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.


Why Join Us
Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day.
We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us.

Diversity & Inclusion
TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.