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Market Specialist, Thai

Meta
2 hours ago
Full-time
On-site
Dublin, Leinster, Ireland
Specialist
Meta is seeking a Market Specialist with Thai language expertise to support risk and response management operations across Meta's platforms. In this role, you will help identify, assess, and address risks that affect Thai-speaking communities and markets, contributing to the integrity and safety of Meta's products including Facebook, Instagram, and WhatsApp. You will work closely with cross-functional teams to monitor emerging risks, support escalation workflows, and help ensure that Meta's policies and responses are effectively applied in the Thai market context.

Responsibilities

  • Review and assess content, accounts, and signals relevant to the Thai market to identify potential policy violations and emerging risk patterns
  • Support escalation and response workflows by triaging risk cases and routing them to appropriate teams based on established procedures
  • Collaborate with policy, operations, and trust and safety teams to apply risk frameworks consistently within the Thai market context
  • Analyze risk trends and surface insights about Thai-market-specific threats to inform team-level response strategies
  • Document case findings and maintain accurate records to support audit readiness and operational continuity
  • Provide subject matter input on Thai cultural, linguistic, and regional context to improve the accuracy of risk assessments
  • Engage with stakeholders across operations and policy functions to support initiatives that address market-specific risks
  • Adapt to evolving risk landscapes by incorporating updated guidance and procedures into day-to-day case work
  • Contribute to team quality by sharing observations and actionable feedback on workflows and decision consistency


Minimum Qualifications

  • Professional working proficiency in Thai is required to review and assess Thai-language content and communicate with Thai-market stakeholders
  • Experience in risk management, trust and safety, content review, policy operations, or a related field
  • Experience applying established procedures and frameworks to evaluate cases and determine appropriate actions
  • Experience identifying relevant factors in ambiguous situations and recommending viable courses of action
  • Experience communicating findings and case outcomes clearly in writing to cross-functional audiences


Preferred Qualifications

  • Knowledge of the Thai media landscape, regulatory environment, or online safety context relevant to platform operations
  • Demonstrated ability to integrate AI tools to optimize/redesign workflows and drive measurable impact (e.g., efficiency gains, quality improvements)
  • Experience adhering to and implementing responsible, ethical AI practices (e.g., risk assessment, bias mitigation, quality and accuracy reviews)
  • Experience working in trust and safety, content moderation, or risk response operations within a technology or platform company
  • Demonstrated ongoing AI skill development (e.g., prompt/context engineering, agent orchestration) and staying current with emerging AI technologies
  • Experience using data or operational metrics to identify patterns and support risk prioritization decisions
  • Familiarity with risk escalation workflows, case management systems, or incident response processes