Moderation Operations Manager
Electronic Arts (EA)
2 hours ago
Full-time
On-site
Galway, Connacht, Ireland
Manager
Description & Requirements
Electronic Arts creates next-level entertainment experiences that inspire players and fans around the world. Here, everyone is part of the story. Part of a community that connects across the globe. A place where creativity thrives, new perspectives are invited, and ideas matter. A team where everyone makes play happen.
At Electronic Arts, we inspire the world to play by creating immersive, inclusive experiences for
millions of players. As Moderation Operations Manager, you will guide our distributed moderation
teams, promote responsible use of technology, and improve player safety across iconic
franchises. You will report to the Director Moderation Operations, Fan Care and help us shape
the future of moderation through new ideas and collaboration.
Responsibilities
Required Qualifications
Experience partnering with multiple teams to shape and scale new moderation workflows,
channels, and tools.
About Electronic Arts
We’re proud to have an extensive portfolio of games and experiences, locations around the world, and opportunities across EA. We value adaptability, resilience, creativity, and curiosity. From leadership that brings out your potential, to creating space for learning and experimenting, we empower you to do great work and pursue opportunities for growth.
We adopt a holistic approach to our benefits programs, emphasizing physical, emotional, financial, career, and community wellness to support a balanced life. Our packages are tailored to meet local needs and may include healthcare coverage, mental well-being support, retirement savings, paid time off, family leaves, complimentary games, and more. We nurture environments where our teams can always bring their best to what they do.
Electronic Arts is an equal opportunity employer. All employment decisions are made without regard to race, color, national origin, ancestry, sex, gender, gender identity or expression, sexual orientation, age, genetic information, religion, disability, medical condition, pregnancy, marital status, family status, veteran status, or any other characteristic protected by law. We will also consider employment qualified applicants with criminal records in accordance with applicable law. EA also makes workplace accommodations for qualified individuals with disabilities as required by applicable law.
Electronic Arts creates next-level entertainment experiences that inspire players and fans around the world. Here, everyone is part of the story. Part of a community that connects across the globe. A place where creativity thrives, new perspectives are invited, and ideas matter. A team where everyone makes play happen.
At Electronic Arts, we inspire the world to play by creating immersive, inclusive experiences for
millions of players. As Moderation Operations Manager, you will guide our distributed moderation
teams, promote responsible use of technology, and improve player safety across iconic
franchises. You will report to the Director Moderation Operations, Fan Care and help us shape
the future of moderation through new ideas and collaboration.
Responsibilities
- You will lead distributed moderation teams, promoting engagement and improving
- You will manage quality, governance, escalation, and workflow improvements, using
- You will partner with multiple teams, including Product, Community, and Player Safety, to
- You will guide pilots and scale new moderation capabilities, ensuring safe transitions to
Required Qualifications
- 5+ years managing operational teams in content moderation, trust and safety, online safety,
- Experience improving moderation operations by using data and insights to refine processes
Experience partnering with multiple teams to shape and scale new moderation workflows,
channels, and tools.
- Relevant operational leadership experience; degree in business, operations, management, or
About Electronic Arts
We’re proud to have an extensive portfolio of games and experiences, locations around the world, and opportunities across EA. We value adaptability, resilience, creativity, and curiosity. From leadership that brings out your potential, to creating space for learning and experimenting, we empower you to do great work and pursue opportunities for growth.
We adopt a holistic approach to our benefits programs, emphasizing physical, emotional, financial, career, and community wellness to support a balanced life. Our packages are tailored to meet local needs and may include healthcare coverage, mental well-being support, retirement savings, paid time off, family leaves, complimentary games, and more. We nurture environments where our teams can always bring their best to what they do.
Electronic Arts is an equal opportunity employer. All employment decisions are made without regard to race, color, national origin, ancestry, sex, gender, gender identity or expression, sexual orientation, age, genetic information, religion, disability, medical condition, pregnancy, marital status, family status, veteran status, or any other characteristic protected by law. We will also consider employment qualified applicants with criminal records in accordance with applicable law. EA also makes workplace accommodations for qualified individuals with disabilities as required by applicable law.