Moderation Quality Operation Specialist, E-Commerce - USDS

Responsibilities
About the Team
The Governance and Experience team is an organization dedicated to ensuring our US marketplace remains a safe and trustworthy environment for users, sellers, and creators. We specialize in the intersection of human oversight and automated systems, leveraging data-driven insights to refine policies, rules, and moderation systems to ensure the highest level of content quality and platform integrity.

About the Role
As a Moderation Quality Analyst, you will be responsible for the strategic oversight of content moderation quality across both automated and manual workflows. You will investigate and analyze large-scale moderation data to identify patterns of abuse or inefficiency, building the analytical frameworks and automated detection rules necessary to close safety loopholes.
The position ensures that moderation practices comply with US regulations and internal policies while driving cross-functional enhancements to our AI and human review systems.

Responsibilities
- Data Analysis & Trend Identification: Analyze moderation quality assurance data to identify trends, patterns, and areas for improvement in platform safety and content review processes.
- Cross-Functional Collaboration: Collaborate with cross-functional teams and external vendors to ensure that key quality metrics align with overall business objectives and performance targets.
- KPI & Tool Development: Develop moderation quality KPIs, dashboards, and reporting tools to monitor operational effectiveness and identify actionable insights.
- Process Optimization: Evaluate the effectiveness of current quality assurance procedures and propose data-driven recommendations to enhance auditing and automated enforcement processes.
- Strategic Framework Design: Design, implement, and maintain quality monitoring programs and analytical frameworks that support corporate safety and strategic growth goals.
- Vendor & Performance Management: Partner with vendor quality teams to assess moderation processes, identify performance gaps, and support the implementation of corrective actions based on data insights.
- Root Cause Analysis: Conduct timely root cause analyses on emerging content trends and escalations, documenting findings to initiate policy, process, and product improvements.

Qualifications
Minimum Qualifications
- Bachelor’s degree or foreign equivalent degree in Business Administration, Operations, Project Management, Communications, International Development Policy, or a related field
- 2+ years of related work experience in fraud, risk detection, or quality assurance.
- Technical Proficiency: 2 years of experience in each of the following: Querying and manipulating large, complex data sets. Or performing statistical analysis using Python or R to identify abnormalities or growth opportunities. Or generating data visualizations and dashboards for both technical and non-technical stakeholders. Or automating data reports and performing quality reviews to ensure data integrity. Or applying root cause analyses to historical data to identify trends, patterns, and known fraud or safety loopholes.
- Travel: Ability to travel internationally up to 10%.

Preferred Qualifications
- Experience with LLM prompt engineering or LLM agent development for automated moderation.
- Proven ability to work independently and navigate ambiguity in a fast-paced, high-growth environment.
- Strong project management skills, particularly in coordinating with regional and cross-functional partners.

About USDS
TikTok USDS Joint Venture LLC is dedicated to the safety and security of millions of Americans who create, discover, and connect with what they love on the apps we operate. The Joint Venture has been established in compliance with the Executive Order signed by President Trump on September 25, 2025. Our foundation is a comprehensive data privacy and cybersecurity program we operate under defined safeguards to protect national security and secure U.S. user data, apps and the algorithm. We safeguard the U.S. content ecosystem, holding decision-making authority for trust and safety policies and moderation. USDS Joint Venture helps ensure Americans can continue to express their creativity, discover new hobbies and interests, and build thriving communities and businesses on a global scale.​
​
On-site presence across teams allows the company to operate with greater speed, alignment, and agility — especially in areas like real-time decision-making, team development, and integrated execution. As such, the company is shifting from a hybrid work model to a fully in-person schedule up to 5 days a week.​


Why Join Us
Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day.​
We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us.​
​
Diversity & Inclusion​
TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.​


USDS Reasonable Accommodation
USDS is committed to providing reasonable accommodations in our recruitment processes for candidates with disabilities, pregnancy, sincerely held religious beliefs or other reasons protected by applicable laws. If you need assistance or a reasonable accommodation, please reach out to us at https://tinyurl.com/USDS-RA​


Job Information
【For Pay Transparency】Compensation Description (Annually)
The base salary range for this position in the selected city is $91200 - $160445 annually.​
Compensation may vary outside of this range depending on a number of factors, including a candidate’s qualifications, skills, competencies and experience, and location. Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work, and this role may be eligible for additional discretionary bonuses/incentives, and restricted stock units.​
Benefits may vary depending on the nature of employment and the country work location. Employees have day one access to medical, dental, and vision insurance, a 401(k) savings plan with company match, paid parental leave, short-term and long-term disability coverage, life insurance, wellbeing benefits, among others. Employees also receive 10 paid holidays per year, 10 paid sick days per year and 17 days of Paid Personal Time (prorated upon hire with increasing accruals by tenure).​
The Company reserves the right to modify or change these benefits programs at any time, with or without notice.​
For Los Angeles County (unincorporated) Candidates:​
Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws including the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Our company believes that criminal history may have a direct, adverse and negative relationship on the following job duties, potentially resulting in the withdrawal of the conditional offer of employment:​
1. Interacting and occasionally having unsupervised contact with internal/external clients and/or colleagues;​
2. Appropriately handling and managing confidential information including proprietary and trade secret information and access to information technology systems; and​
3. Exercising sound judgment.​