Ops Guidelines & Standards Team Lead (Account, Interaction & Search), Trust & Safety

Responsibilities
About the team
The Account, Search & Interaction Safety Team is a lean, agile team dedicated to safeguarding user interactions across Account, Search, Comments and Messages. Our mission is to adapt quickly and respond effectively to the evolving demands of platform safety. By streamlining workflows and establishing efficient operational processes, we prioritize rapid problem-solving to support moderation efforts and provide seamless cross-team collaboration to address safety concerns proactively.

We serve as the primary team for evaluating safety metrics and assessing the performance of both human moderation and machine-driven systems, ensuring that our safety standards remain robust and impactful. Working closely with frontline teams, we bring policies to life by providing ongoing guidance and operational support that aligns with our strategic business objectives. Through strong partnerships with Product, Data Science, Policy, Algorithm, ADSO-Search Operations, and front-line teams, we leverage diverse expertise to tackle safety challenges unique to user interactions.

With a commitment to data-driven improvement, we have developed a comprehensive metrics system to evaluate operational effectiveness, including moderation efficiency, quality metrics, and machine performance. By regularly monitoring and enhancing our processes, we work to exceed safety targets, close performance gaps, and continuously elevate the quality of platform interactions.

Our team also leads to building scalable, adaptable safety processes that meet both current and future needs. Through continuous process development, we ensure sustainable efficiencies and maintain operational excellence, evolving with the demands of a safe and thriving community.

About the role
The AIS OGS Team Lead is responsible for leading a Strategic Optimization & Cross-Functional (XFN) Enablement team that designs, governs, and continuously improves the global policy-to-operations system across LOBs.
This role operates at the system design and governance level, ensuring that policies are translated into scalable operational frameworks and that the end-to-end moderation ecosystem remains consistent, measurable, and aligned with Product and Policy direction.

The TL does not own operational execution or BAU delivery; instead, it focuses on system-level optimization, governance design, and strategic cross-functional alignment.

Responsibilities
- Own and govern global policy versioning across LOBs, ensuring consistency, scalability, and structural integrity of the policy system, while aligning policy evolution with long-term operational and business needs.
- Lead the design and continuous optimization of the end-to-end policy-to-operations operating model, translating policy and product objectives into scalable and executable system-level frameworks.
- Serve as a key cross-functional partner to Policy, Product, Risk, and Operations leadership teams, driving alignment on policy interpretation, operational standards, and system design trade-offs.
- Own the design and effectiveness of the policy-to-operations feedback loop, ensuring frontline operational insights are systematically captured, structured, and translated into policy, process, and system improvements.
- Define and maintain governance structures, operational standards, and measurement frameworks to ensure consistent interpretation and execution of policy across regions, products, and operational teams.
- Lead strategic enablement for new policy and product initiatives by ensuring operational system readiness, embedding policy and execution considerations into launch design, and providing system-level guidance on scalability and operational risk.

Qualifications
Minimum Qualifications
- 5+ years of experience in policy, operations, trust & safety, platform governance, or process excellence roles
- Strong experience in designing scalable operational systems, frameworks, or governance structures
- Proven ability to operate in cross-functional environments (Policy, Product, Engineering, Operations)
- Strong analytical and structured thinking skills with the ability to translate ambiguity into system-level solutions
- Experience in policy operationalization, process optimization, or large-scale operational transformation

Preferred Qualifications
- Experience in global or multi-regional operating models
- Background in Trust & Safety, content moderation, or platform governance
- Experience in policy framework design, operational transformation, or quality system design
- Exposure to large-scale system optimization or cross-functional transformation programs

Trust & Safety
Content that this role interacts with includes images, video, and text related to every-day life, but it can also include (but is not limited to) bullying; hate speech; child safety; depictions of harm to self and others, and harm to animals. Hence, it is possible that this role will be exposed to harmful content on a daily basis. ​
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TikTok recognises that keeping our platform safe for the TikTok communities is no ordinary job which can be both rewarding and psychologically demanding and emotionally taxing for some. This is why we are sharing the potential hazards, risks and implications in this unique line of work from the start, so our candidates are well informed before joining. ​
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We are committed to the wellbeing of all our employees and promise to provide comprehensive and evidence-based programs, to promote and support physical and mental wellbeing throughout each employee's journey with us. We believe that wellbeing is a relationship and that everyone has a part to play, so we work in collaboration and consultation with our employees and across our functions in order to ensure a truly person-centred, innovative and integrated approach.​


About TikTok
TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.​


Why Join Us
Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day.​
We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us.​
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Diversity & Inclusion​
TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.​