Paralegal Trust & Safety

Job Title: Trust & Safety - Policy Associate

Location: Richardson office, Dallas, US (Onsite)

Work on W2

Must have exp: policy writing/support, compliance, risk analysis, content

moderation/policy operations,

Job Summary

Trust & Safety teams safeguard the integrity of our customer’s Marketplace, delivery platforms, and end customer experiences by preventing fraud, enforcing platform rules,ensuring regulatory compliance, and maintaining trust for millions of customers and sellers. As a Trust & Safety Policy Associate focused on policy drafting, you will support the development, refinement, and documentation of policies, guidelines, and standards that govern seller behaviour, prohibited items, acceptable use, risk controls, and abuse prevention. You will collaborate with our customer’s Legal, Compliance, Risk, and Operations teams to create clear, enforceable, and scalable policy language that balances business growth, customer protection, and legal requirements.

Key Responsibilities

• Assist in drafting, revising, and updating policy documents, including prohibited/restricted

products lists, seller conduct guidelines, acceptable use policies, fraud/risk rules, and

enforcement procedures.

• Research emerging threats, abuse patterns, regulatory developments (e.g., consumer

protection laws, product safety regs, IP rules), and industry benchmarks to inform policy

recommendations and language.

• Translate high-level risk and compliance objectives into precise, unambiguous policy text

suitable for automated systems, human reviewers, and seller communications.

• Support policy gap analysis: identify ambiguities, edge cases, or enforcement challenges

in existing rules and propose clear revisions through drafting.

• Maintain policy repositories/knowledge bases, and track version control.

• Help develop training material and FAQs, seller education content, training modules,

rollout communications, and internal SOPs tied to new/updated policies.

• Monitor policy effectiveness through metrics (e.g., violation rates, appeal outcomes, false

positives, seller compliance trends) and recommend iterative drafting improvements.

• Collaborate with Legal, Compliance, Privacy, and external regulators to ensure drafted

policies align with global laws and customer standards.

Basic Qualifications

• Bachelor degree in Law, Criminal Justice, Business, Communications, Public Policy, or

a related field (or equivalent experience).

• 3+ years of experience in policy writing/support, compliance, risk analysis, content

moderation/policy operations, investigations, or Trust & Safety-related roles (internships,

analyst positions, or related fields qualify).

• Strong writing and analytical skills with proven ability to draft clear, concise, and precise

policy or legal language.

• Experience interpreting rules, guidelines, or regulations in fast-paced or high-volume

environments.

• Comfort handling sensitive topics (e.g., fraud patterns, prohibited items, abusive

behavior).

Preferred Qualifications

• Prior exposure to drafting or supporting policies in eCommerce, marketplaces, gig

economy, fraud prevention, or online trust & safety contexts.

• Familiarity with online platform risks (e.g., counterfeit goods, prohibited products, seller

fraud, identity verification, regulatory compliance like CPSC, IP enforcement).

• Understanding of global regulatory environments relevant to retail/eCommerce (e.g.,

product safety, consumer protection, data privacy).

• Experience working cross-functionally with Legal, Product, Engineering, or Operations

teams.

• Data-oriented: ability to use metrics/insights to evaluate and refine policy language.

• Additional languages or experience in international compliance a plus for global policy