Partner Operations Manager (GenAI & Emerging Products)

Responsibilities
About the team
The Global Partnership Management team at Trust and Safety is responsible for the strategy, governance, and operations performance of Content Review's extended workforce across the region. The team makes it agile and efficient for the T&S team to engage with our suppliers, providing on-boarding, training, standards, and guidelines to keep our community safe.

Responsibilities
- You are responsible for the company’s partner operations strategy ensuring smooth landing of various initiatives including WFM, QA, Training, and other change injections;
- You will manage complex vendor and internal stakeholder relationships;
- You will establish governance and processes related to the continued health of assigned sites and lines of businesses;
- You will devise operating models with strong governance, risk management with Partner/vendor engagement;
- You will deliver on operational improvements to existing processes and drive scalability and simplification;
- You develop metrics, milestones, structured programs, and procedures to ensure successful day-to-day execution
- You will lead a team of Partner Ops specialists to drive operational excellence on a day to day basis;
- You will exhibit strong people management skills and demonstrated success when leading multiple direct reports in a global environment;
- You will use your excellent communication skills to interact with leadership within various cross-functional teams;
- Ability to travel 50%-70% is required for this role.

Qualifications
Minimum Qualification(s)
- You come with a minimum of 5+ years of experience managing outsourced partner relationships along with people management experience;
- You have Operations Management, Program Management, Large-scale transformation project experience;
- You have experience in the end-to-end sourcing and contracting process;

Preferred Qualification(s)
- You come with strategic thinking skillsets and the ability to understand and analyze complex and ambiguous sources of information.

Trust & Safety
Content that this role interacts with includes images, video, and text related to every-day life, but it can also include (but is not limited to) bullying; hate speech; child safety; depictions of harm to self and others, and harm to animals. Hence, it is possible that this role will be exposed to harmful content on a daily basis. ​
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TikTok recognises that keeping our platform safe for the TikTok communities is no ordinary job which can be both rewarding and psychologically demanding and emotionally taxing for some. This is why we are sharing the potential hazards, risks and implications in this unique line of work from the start, so our candidates are well informed before joining. ​
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We are committed to the wellbeing of all our employees and promise to provide comprehensive and evidence-based programs, to promote and support physical and mental wellbeing throughout each employee's journey with us. We believe that wellbeing is a relationship and that everyone has a part to play, so we work in collaboration and consultation with our employees and across our functions in order to ensure a truly person-centred, innovative and integrated approach.​


About TikTok
TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.​


Why Join Us
Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day.​
We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us.​
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Diversity & Inclusion​
TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.​