Partner Operations Manager (Video Safety Operations), Trust & Safety
TikTok
1 hour ago
Full-time
On-site
Seoul, South Korea
Manager
Responsibilities
The Video Safety Operations Team is responsible for the review and enforcement of policies on Video formats across AMS (excluding US), EMEA, and APAC regions. Our mission is to cultivate safe, trusted video environments and experiences that are necessary to inspire creativity and bring joy. The team's global operational scale also enables focus on other critical formats - Photo, Drama, Push, Hashtag, Effects, and additional coverage for the regulatory workflows for T&S Operations on DSA/OSA.
The team is responsible for the end-to-end delivery of video safety, through upfront demand planning and resource forecasting, daily operational management, and operational excellence to ensure high quality, efficiency, and cost effective operations.
The Partner Operations Manager is responsible for driving executional excellence across partner/vendor operations, ensuring delivery against operational goals, governance standards, and performance targets. Reporting to the Global Partner Success Lead, this role acts as the bridge between strategy and execution—translating global frameworks into actionable plans while managing partner performance, operational risks, and continuous improvement initiatives.
You will work closely with cross-functional teams and external partners to ensure seamless operations across multiple sites and lines of business, while maintaining high standards in quality, efficiency, and compliance.
Responsibilities
- Partner Operations Execution & Performance Management
- Execute partner operations strategy across assigned vendors, ensuring alignment with global frameworks and business objectives.
- Monitor and drive performance across alignment with key operational functions (WFM, QA, Training, Operations delivery).
- Track and analyze KPIs, SLAs, and performance metrics to identify gaps and implement corrective actions.
- Support onboarding and ramp-up of new projects, ensuring readiness and smooth transition to steady state.
- Vendor Management & Operational Oversight
- Manage day-to-day vendor relationships, ensuring consistent delivery against contractual obligations and operational standards.
- Act as the first point of escalation for operational issues, driving timely resolution and mitigation of risks.
- Conduct regular business reviews (WBR/MBR/QBR) with partners to ensure alignment, performance tracking, and accountability.
- Partner with vendors to identify improvement opportunities and drive operational efficiencies.
- Quality Governance & Risk Management
- Implement governance frameworks and ensure adherence to global operational standards, policies, and procedures.
- Identify operational risks and proactively drive mitigation plans to minimize business impact.
- Ensure compliance with contractual terms, data security standards, and regulatory requirements.
- Maintain structured documentation, reporting, and audit readiness across partner operations.
- Process Improvement & Operational Excellence
- Identify inefficiencies in workflows and drive continuous improvement initiatives to enhance scalability and productivity.
- Support implementation of transformation programs, tools, and automation initiatives.
- Standardize processes across vendors to ensure consistency and reduce operational variability.
- Leverage data insights to recommend and implement performance improvement strategies.
- Cross-Functional Collaboration
- Partner with internal stakeholders (Operations, OGS, WFM, Quality & Training) to align on priorities and execution plans.
- Support rollout of new policies, tools, and operational changes across partner sites.
- Provide structured updates, insights, and recommendations to leadership on partner performance and risks.
Qualifications
Minimum Qualification(s)
- 4+ years of experience in partner/vendor operations, outsourcing management, or operations program management.
- High oral and written proficiency in Korean is required as this role will cover Korean-speaking markets
- Proven experience managing vendor performance and operational delivery in a fast-paced, global environment.
- Strong analytical and problem-solving skills with the ability to translate data into actionable insights.
- Experience working with cross-functional stakeholders and managing competing priorities.
- Excellent communication skills, with the ability to influence stakeholders and manage escalations effectively.
Preferred Qualification(s)
- Previous experience working in a Trust & Safety environment, incident management or risk management would be advantageous, especially within the APAC markets
Trust & Safety
Content that this role interacts with includes images, video, and text related to every-day life, but it can also include (but is not limited to) bullying; hate speech; child safety; depictions of harm to self and others, and harm to animals. Hence, it is possible that this role will be exposed to harmful content on a daily basis.
TikTok recognises that keeping our platform safe for the TikTok communities is no ordinary job which can be both rewarding and psychologically demanding and emotionally taxing for some. This is why we are sharing the potential hazards, risks and implications in this unique line of work from the start, so our candidates are well informed before joining.
We are committed to the wellbeing of all our employees and promise to provide comprehensive and evidence-based programs, to promote and support physical and mental wellbeing throughout each employee's journey with us. We believe that wellbeing is a relationship and that everyone has a part to play, so we work in collaboration and consultation with our employees and across our functions in order to ensure a truly person-centred, innovative and integrated approach.
About TikTok
TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.
Why Join Us
Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day.
We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us.
Diversity & Inclusion
TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.
Equal Opportunity at TikTok
TikTok is dedicated to fostering an inclusive and diverse workplace that values and respects individuals with disabilities. Our commitment is to create equal opportunities and provide a supportive environment for all employees.
The Video Safety Operations Team is responsible for the review and enforcement of policies on Video formats across AMS (excluding US), EMEA, and APAC regions. Our mission is to cultivate safe, trusted video environments and experiences that are necessary to inspire creativity and bring joy. The team's global operational scale also enables focus on other critical formats - Photo, Drama, Push, Hashtag, Effects, and additional coverage for the regulatory workflows for T&S Operations on DSA/OSA.
The team is responsible for the end-to-end delivery of video safety, through upfront demand planning and resource forecasting, daily operational management, and operational excellence to ensure high quality, efficiency, and cost effective operations.
The Partner Operations Manager is responsible for driving executional excellence across partner/vendor operations, ensuring delivery against operational goals, governance standards, and performance targets. Reporting to the Global Partner Success Lead, this role acts as the bridge between strategy and execution—translating global frameworks into actionable plans while managing partner performance, operational risks, and continuous improvement initiatives.
You will work closely with cross-functional teams and external partners to ensure seamless operations across multiple sites and lines of business, while maintaining high standards in quality, efficiency, and compliance.
Responsibilities
- Partner Operations Execution & Performance Management
- Execute partner operations strategy across assigned vendors, ensuring alignment with global frameworks and business objectives.
- Monitor and drive performance across alignment with key operational functions (WFM, QA, Training, Operations delivery).
- Track and analyze KPIs, SLAs, and performance metrics to identify gaps and implement corrective actions.
- Support onboarding and ramp-up of new projects, ensuring readiness and smooth transition to steady state.
- Vendor Management & Operational Oversight
- Manage day-to-day vendor relationships, ensuring consistent delivery against contractual obligations and operational standards.
- Act as the first point of escalation for operational issues, driving timely resolution and mitigation of risks.
- Conduct regular business reviews (WBR/MBR/QBR) with partners to ensure alignment, performance tracking, and accountability.
- Partner with vendors to identify improvement opportunities and drive operational efficiencies.
- Quality Governance & Risk Management
- Implement governance frameworks and ensure adherence to global operational standards, policies, and procedures.
- Identify operational risks and proactively drive mitigation plans to minimize business impact.
- Ensure compliance with contractual terms, data security standards, and regulatory requirements.
- Maintain structured documentation, reporting, and audit readiness across partner operations.
- Process Improvement & Operational Excellence
- Identify inefficiencies in workflows and drive continuous improvement initiatives to enhance scalability and productivity.
- Support implementation of transformation programs, tools, and automation initiatives.
- Standardize processes across vendors to ensure consistency and reduce operational variability.
- Leverage data insights to recommend and implement performance improvement strategies.
- Cross-Functional Collaboration
- Partner with internal stakeholders (Operations, OGS, WFM, Quality & Training) to align on priorities and execution plans.
- Support rollout of new policies, tools, and operational changes across partner sites.
- Provide structured updates, insights, and recommendations to leadership on partner performance and risks.
Qualifications
Minimum Qualification(s)
- 4+ years of experience in partner/vendor operations, outsourcing management, or operations program management.
- High oral and written proficiency in Korean is required as this role will cover Korean-speaking markets
- Proven experience managing vendor performance and operational delivery in a fast-paced, global environment.
- Strong analytical and problem-solving skills with the ability to translate data into actionable insights.
- Experience working with cross-functional stakeholders and managing competing priorities.
- Excellent communication skills, with the ability to influence stakeholders and manage escalations effectively.
Preferred Qualification(s)
- Previous experience working in a Trust & Safety environment, incident management or risk management would be advantageous, especially within the APAC markets
Trust & Safety
Content that this role interacts with includes images, video, and text related to every-day life, but it can also include (but is not limited to) bullying; hate speech; child safety; depictions of harm to self and others, and harm to animals. Hence, it is possible that this role will be exposed to harmful content on a daily basis.
TikTok recognises that keeping our platform safe for the TikTok communities is no ordinary job which can be both rewarding and psychologically demanding and emotionally taxing for some. This is why we are sharing the potential hazards, risks and implications in this unique line of work from the start, so our candidates are well informed before joining.
We are committed to the wellbeing of all our employees and promise to provide comprehensive and evidence-based programs, to promote and support physical and mental wellbeing throughout each employee's journey with us. We believe that wellbeing is a relationship and that everyone has a part to play, so we work in collaboration and consultation with our employees and across our functions in order to ensure a truly person-centred, innovative and integrated approach.
About TikTok
TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.
Why Join Us
Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day.
We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us.
Diversity & Inclusion
TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.
Equal Opportunity at TikTok
TikTok is dedicated to fostering an inclusive and diverse workplace that values and respects individuals with disabilities. Our commitment is to create equal opportunities and provide a supportive environment for all employees.