Platform Engineer, Trust & Safety

Company Overview

Docusign brings agreements to life. Over 1.5 million customers and more than a billion people in over 180 countries use Docusign solutions to accelerate the process of doing business and simplify people’s lives. With intelligent agreement management, Docusign unleashes business-critical data that is trapped inside of documents. Until now, these were disconnected from business systems of record, costing businesses time, money, and opportunity. Using Docusign’s Intelligent Agreement Management platform, companies can create, commit, and manage agreements with solutions created by the #1 company in e-signature and contract lifecycle management (CLM).

What you'll do

It's an exciting time to join us as we build a new Trust & Safety platform. As a Software Engineer for the Trust & Safety Platforms team, you'll be responsible for building and maintaining our anti-fraud intelligence platform, the "central nervous system" that empowers our operations analysts. This platform is key to our shift from a reactive to a proactive security posture, enabling our team to quickly monitor external threats, disrupt bad actor operations, and empower users with self-service tools. You will be instrumental in integrating diverse data sources and developing unique automation and integrations that accelerate the work of our Trust & Safety Operations Team. Your contributions will directly enhance the efficiency and effectiveness of our efforts to protect our users, brand, and platform.

This is an individual contributor role reporting to the Director, Trust & Safety.

Responsibility

• Design, develop, and maintain a full-stack Anti-Fraud Intelligence, action, platform, ensuring scalability, security, and high availability

• Design, build, and integrate secure, performant APIs with both internal systems and diverse external data/threat feeds

• Develop robust data pipelines for ingesting and processing data, and implement automated processes (e.g., takedowns) to enhance platform functionality

• Drive feature delivery end-to-end, from ideation and requirements gathering with Trust & Safety operations through to deployment, monitoring, and maintenance

• Write high-quality, testable, and maintainable code for microservices, and actively participate in the design and architecture of new services

• Own the health and reliability of deployed services, participate in the team's on-call rotation, and fix issues adhering to SLAs

• Work closely with Product Management and engineering teams to understand design requirements, provide development estimates, and identify opportunities for automation and integration

• Research new features and technologies to continuously improve reliability and platform performance

• Develop API’s to integrate data sources to and from Jira JSM or equivalent case management platform

Job Designation

Hybrid: Employee divides their time between in-office and remote work. Access to an office location is required. (Frequency: Minimum 2 days per week; may vary by team but will be weekly in-office expectation)

Positions at Docusign are assigned a job designation of either In Office, Hybrid or Remote and are specific to the role/job. Preferred job designations are not guaranteed when changing positions within Docusign. Docusign reserves the right to change a position's job designation depending on business needs and as permitted by local law.

What you bring

Basic

• 5+ years of professional software development experience, including a BS/BA degree in Computer Science (or equivalent practical experience)

• Proven experience with a modern programming language (e.g., C#/.NET Core, Java, Python) and SQL Databases

• Experience building and maintaining APIs and developing single-page applications (SPAs)

• Experience with large-scale distributed systems, the full Software Development Lifecycle (SDLC), and Agile methodologies

• Proficiency with version control systems (e.g., Git) and writing maintainable, high-quality code
   

Preferred

• Experience shipping highly available, scalable services on a Cloud Platform (e.g., Azure, AWS, GCP) and managing CI/CD pipelines

• Deep experience with microservice architecture and complex system design

• Experience with NoSQL Databases (e.g., Cassandra, Cosmos DB) in addition to relational systems

• Familiarity with Docker and Kubernetes

• Experience developing security or fraud detection platforms; knowledge of threat intelligence and data correlation

• Strong problem-solving, analytical, and technical leadership skills (e.g., driving improvements and owning standards)

• Ability and desire to move across technology stacks and a passion for learning new software technologies

• Experience with Test-Driven Development (TDD) and working effectively in a dynamic, fast-moving environment

• Expertise integrating platforms using the JIRA/JSM APIs for workflow automation and data exchange

Life at Docusign

Working here

Docusign is committed to building trust and making the world more agreeable for our employees, customers and the communities in which we live and work. You can count on us to listen, be honest, and try our best to do what’s right, every day. At Docusign, everything is equal.

We each have a responsibility to ensure every team member has an equal opportunity to succeed, to be heard, to exchange ideas openly, to build lasting relationships, and to do the work of their life. Best of all, you will be able to feel deep pride in the work you do, because your contribution helps us make the world better than we found it. And for that, you’ll be loved by us, our customers, and the world in which we live.

Accommodation

Docusign is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need such an accommodation, or a religious accommodation, during the application process, please contact us at accommodations@docusign.com.

If you experience any issues, concerns, or technical difficulties during the application process please get in touch with our Talent organization at taops@docusign.com for assistance.

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