Platform Integrity Lead

What will you do :-

• Own end-to-end abuse and fraud response — from detection through investigation, decision, takedown, and appeal — across all violation categories including phishing, impersonation, brand abuse, hate speech, and coordinated fraud networks.
• Investigate platform fraud independently: referral credit abuse, compute farming, multi-account networks, and financial fraud schemes — pulling data, identifying patterns, and driving account actions.
• Make confident takedown decisions on flagged apps, including ambiguous cases where policy is not black and white; document reasoning clearly for each decision.
• Partner with engineering to define and improve automated detection systems — classifier prompts, review queues, admin tooling, and webhook integrations with infrastructure providers.
• Build and maintain Emergent's abuse response policies, violation tier framework, and internal SOPs; keep them current as the platform and threat landscape evolve.
• Handle inbound abuse reports from external parties — rights holders, brand protection teams, and infrastructure providers — and manage the full response lifecycle.
• Define the appeal process and handle escalated appeals; maintain case logs and reporting for internal and external stakeholders.
• Identify systemic gaps in detection coverage and drive improvements proactively, not just reactively.
• Hire and onboard the next analyst into the function when volume demands it.

What are we looking for :-

• 4–7 years of experience in trust & safety, platform fraud, risk operations, or a closely related function at a technology company — fintech, consumer platform, or marketplace.
• Demonstrated track record of independently identifying and actioning coordinated abuse or fraud networks, not just processing individual cases in a queue.
• Intermediate SQL / data analytics skills — able to write queries independently, build investigation cohorts from raw data, and spot anomalies without waiting for an analyst; familiarity with BigQuery or similar is a plus.
• Comfortable reading code, API responses, and logs at a surface level — enough to understand what a deployed app is doing, follow a fork chain, and ask the right questions of engineering without needing hand-holding.
• Strong policy judgment — able to make confident decisions on Tier 2/3 grey-area cases (controversial speech, adult content, ambiguous impersonation) and articulate the reasoning clearly in writing.
• Adversarial mindset — assumes bad actors are actively probing for gaps and designs responses accordingly; prior experience with multi-account fingerprinting, referral fraud rings, or compute abuse is a strong plus.
• Clear, precise written communication — able to draft takedown notices, external policy documents, internal SOPs, and escalation briefs without legal review for every line.
• Working knowledge of platform liability frameworks relevant to a global product — DMCA, IT Act basics, GDPR considerations; knows when to loop in legal vs. when to act independently.
• Comfortable operating with ambiguity and speed in an early-stage environment; this is a build-from-scratch role, not a process- following one.